Genesys Support

Andor Tech; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a professional with Genesys Cloud expertise to support solution design and governance. The role involves collaborating with various stakeholders, delivering training, and ensuring robust solutions through agile methodologies. Ideal candidates will possess strong interpersonal skills and relevant certifications.

Qualifications

• Experience in delivering solutions onto Genesys Cloud.
• Familiarity with integrated Genesys Cloud and Salesforce solutions.

Responsibilities

• Support governance of template solutions and facilitate design changes.
• Propose designs for global standard solutions to meet business needs.
• Participate in peer review processes for design changes.

Skills

Presentation Skills

Interpersonal Skills

Problem Analysis

Education

Genesys Cloud CX Professional Certification

Job description

Job Requirements and Responsibilities

• Genesys Cloud CX Professional certification.
• Familiarity with integrated Genesys Cloud and Salesforce solutions.
• Experience in delivering solutions onto Genesys Cloud.
• Experience in voice and non-voice routing.
• Strong presentation and interpersonal skills, including the ability to articulate sophisticated processes and influence a wide range of collaborators.

Additional Responsibilities

• Support the governance of template solutions and facilitate design changes through the relevant design authority or forum.
• Understand business requirements and complex business processes to translate them into simplified requirements for solution investigation.
• Propose designs for global standard solutions to meet business needs.
• Explain concepts and solutions to both technical and non-technical stakeholders.
• Contribute to functional specifications for solution design.
• Assist in preparing and delivering presentation materials for template familiarization, fit-gap analysis, solution design, user training, and team knowledge sharing.
• Support template fit-gap and user training sessions.
• Participate in peer review processes for design changes, providing constructive feedback.
• Identify, analyze, and define problems.
• Develop testing scenarios for new designs or modifications to ensure robustness.

Understand, adopt, and embrace agile principles and ways of working.