Genesys & Salesforce Contact Center Developer

Artmac; Dallas (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology consulting firm in Dallas, Texas is seeking a Genesys & Salesforce Contact Center Developer. The ideal candidate will have over 15 years of experience in IT, with strong expertise in Genesys platforms and Salesforce integrations. Responsibilities include developing contact center solutions and troubleshooting omnichannel interactions. This contract role requires a bachelor's degree or equivalent experience and targets mid-senior level professionals.

Qualifications

• Minimum 15 years of experience in technology consulting or IT.
• Strong knowledge of Genesys platform (Cloud CX, PureCloud, etc.).
• Experience with Salesforce integrations and telephony solutions.

Responsibilities

• Develop and maintain Genesys Contact Center solutions.
• Implement Salesforce CTI integrations and optimize workflows.
• Troubleshoot contact routing and omnichannel interactions issues.

Skills

Genesys development

REST APIs

Salesforce Service Cloud

JavaScript

Python

Education

Bachelor's degree or equivalent

Tools

MuleSoft

Dell Boomi

Job description

About the Company

Artmac Soft is a technology consulting and service‑oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Title

Genesys & Salesforce Contact Center Developer

Job Type

C2C / W2

Experience

15+ Years

Location

Dallas, Texas

Responsibilities

• Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect).
• Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools.
• Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python.
• Experience with integration platforms (e.g., MuleSoft, Dell Boomi) is a plus.
• Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting.
• Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni‑Channel).
• Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations.
• Implement and optimize Salesforce CTI integrations (Open CTI, Omni‑Channel, Service Cloud Voice, or custom integrations).
• Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce.
• Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation.
• Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions.
• Maintain documentation, configuration guides, technical designs, and best practices.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.

Seniority Level

• Mid‑Senior level

Employment Type

• Contract

Job Function

• Information Technology
• Software Development