Genesys Developer

Veriipro; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Veriipro is seeking a skilled professional to design, develop, and maintain IVR applications and call routing within Genesys frameworks. You will lead migrations to Genesys Cloud CX, configure systems, and provide post-migration support while implementing AI-driven customer engagement solutions such as virtual agents and chatbots.

You will integrate Cloud CX with CRM systems like Salesforce, collaborate with stakeholders, and work across Genesys platforms to deliver end-to-end contact center

Qualifications

• 4+ years of hands-on experience in contact center technologies with strong Genesys Cloud CX and IVR development expertise.
• Experience in IVR design, call flow development, secure flows, and AI/bot integrations.
• Strong knowledge of Genesys Cloud CX components including IVR, Call Routing, CTI, Agent Desktop, AI & Bots, Dialers, Live Chat, WFM, and Omnichannel.
• Experience with Genesys AI services such as IVA and Agentic AI.
• Hands-on experience migrating legacy/on-premise contact centers to Genesys Cloud CX.
• Strong experience with Genesys APIs and integrations with third-party applications and CRM platforms such as Salesforce.
• Good understanding of RESTful and SOAP APIs, JSON, and XML.
• Experience in Genesys Cloud configuration, customization, enablement, administration, and support.
• Experience developing conversational AI solutions using Genesys Dialog Engine, Google Dialogflow, and Amazon Lex.
• Strong analytical, problem-solving, organizational, and communication skills.

Responsibilities

• Design, develop, and maintain IVR applications and call routing solutions using Genesys Architect.
• Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.
• Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.
• Integrate Genesys Cloud CX with enterprise applications and CRM systems.
• Collaborate with business stakeholders, internal teams, OEMs, and vendors to deliver contact center solutions.
• Work across Genesys platforms including Pure Engage, PureCloud, and Genesys Cloud CX.
• Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.
• Ensure solutions align with best practices, security standards, and performance requirements.

Skills

Genesys Cloud CX

IVR development

Call routing

AI & Bots

RESTful APIs

Salesforce integration

CTI

WFM

Omnichannel

Tools

Genesys Architect

Genesys Cloud CX

Salesforce

Genesys Dialog Engine

Job description

Roles and Responsibilities

• Design, develop, and maintain IVR applications and call routing solutions using Genesys Architect.


• Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.


• Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.


• Integrate Genesys Cloud CX with enterprise applications and CRM systems.


• Collaborate with business stakeholders, internal teams, OEMs, and vendors to deliver contact center solutions.


• Work across Genesys platforms including Pure Engage, PureCloud, and Genesys Cloud CX.


• Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.


• Ensure solutions align with best practices, security standards, and performance requirements.

Required Skills & Experience

• 4+ years of hands‑on experience in Contact Center technologies with strong expertise in Genesys Cloud CX and IVR development using Genesys Architect.


• Experience in IVR design, call flow development, secure flows, and AI/bot integrations.


• Strong knowledge of Genesys Cloud CX components including IVR, Call Routing, CTI, Agent Desktop, AI & Bots, Dialers, Live Chat, Workforce Management (WFM), and Omnichannel solutions.


• Experience with Genesys AI services such as IVA and Agentic AI.


• Hands‑on experience in migrating legacy/on‑premise contact centers to Genesys Cloud CX.


• Strong experience with Genesys APIs and integrations with third‑party applications and CRM platforms such as Salesforce.


• Good understanding of RESTful and SOAP APIs, JSON, and XML.


• Experience in Genesys Cloud configuration, customization, enablement, administration, and support.


• Experience developing conversational AI solutions using Genesys Dialog Engine, Google Dialogflow, and Amazon Lex.


• Strong analytical, problem‑solving, organizational, and communication skills.