Senior Genesys Cloud Engineer

Rarefied IT Solutions Inc; Woodbridge Township (NJ); Hybrid; USD 90,000 - 120,000; Part time

Job summary

Rarefied IT Solutions Inc is seeking experienced Genesys Cloud Consultants to join our team in Woodbridge Township, New Jersey. The role involves supporting clients with Genesys Cloud implementation, training delivery, and WFM process improvement.

The ideal candidate has over 5 years of experience with Genesys Cloud CX and proficiency with AWS. Strong problem-solving skills, as well as fluency in English and Mandarin, are essential for this position.

Qualifications

• 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
• Strong expertise in Genesys Cloud CX, including hands-on experience with AWS.
• Ability to work closely with stakeholders to gather requirements and design solutions.

Responsibilities

• Help clients set up and use Genesys Cloud effectively.
• Train users, admins, supervisors, and architects on Genesys Cloud tools.
• Guide clients in improving their WFM processes using Genesys Cloud.
• Support integration with CRM tools.

Skills

Genesys Cloud CX

AWS

SIP/VoIP/QoS/TLS troubleshooting

Automation and scripting

Training and documentation

Fluent English

Fluent Mandarin

Education

Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline

Tools

Salesforce

Microsoft Dynamics

AudioCodes SBCs

Job description

We are looking for experienced Genesys Cloud Consultants to join our growing team. This is a flexible contract role where you'll work on exciting projects for global clients.

Key Responsibilities:

• Genesys Cloud Support:
  Help clients set up and use Genesys Cloud effectively, including system architecture and integration.
• Training Delivery:
  Train users, admins, supervisors, and architects on how to use Genesys Cloud tools.
• Workforce Management (WFM):
  Guide clients in improving their WFM processes using Genesys Cloud.
• CRM Integration:
  Support integration with CRM tools like Salesforce or Microsoft Dynamics.

Qualifications

• 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
• Strong expertise in Genesys Cloud CX, including hands‑on experience with Amazon Web Services (AWS).
• Proficiency with applications leveraging APIs.
• Ability to work closely with stakeholders to gather requirements and design solutions. Experience with technical documentation creation and writing.
• Fluent English and Mandarin written and spoken level.
• Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently covering client‑facing expert role.

Must‑Haves:

• 5+ years with AudioCodes SBCs/SIP trunking
• Genesys Cloud IVR flow design experience is a plus.
• Strong SIP/VoIP/QoS/TLS troubleshooting skills
• Automation and scripting proficiency
• Visio documentation skills and stakeholder‑facing communication
• Fluent Mandarin written and spoken level.