Genesys Cloud CX Engineer — Voice & IVR/Integrations
Cardinal Health
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Benefits offered by this job
Job summary
Cardinal Health's Information Technology group houses Application Development & Maintenance, delivering software solutions for internal and external needs. The team develops, enhances and sustains applications in a cross-functional environment, adhering to design controls and engineering practices.
The role focuses on building and maintaining Genesys Cloud CX-based solutions, integrating CRM systems, and documenting configurations.
Qualifications
- Hands-on development experience with Genesys Cloud CX platform
- Integration experience with CRM systems (ServiceNow, Salesforce, SAP CRM)
- Ability to document system configurations (call flows, integrations, data actions)
- Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice/email/IVR
- Experience with Genesys Cloud Architect modules, data actions, bots and workflow automation
- Troubleshooting Genesys Cloud platform and identity issues with connected apps
Responsibilities
- Applies comprehensive knowledge to perform varied tasks and projects
- May contribute to policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to difficult problems
- Solutions are innovative and aligned with objectives
- Completes work with general guidance
- Mentor to less experienced colleagues
Skills
Education
Tools
Job description
Cardinal Health's Information Technology group houses Application Development & Maintenance, delivering software solutions for internal and external needs. The team develops, enhances and sustains applications in a cross-functional environment, adhering to design controls and engineering practices.
The role focuses on building and maintaining Genesys Cloud CX-based solutions, integrating CRM systems, and documenting configurations.
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