Genesys Cloud Cx Developer

Tata Consultancy Services; Addison (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage (health

Dental & Vision insurance

Family support: parental leaves

401K plan with company match

Certification & training reimbursement

Job summary

Tata Consultancy Services Limited in Addison, TX is seeking an Engineer to design and implement Genesys Cloud CX solutions and CCaaS modernization. You will work across APIs, SDKs, and backend services to enable softphone integrations and robust contact center configurations.

The role requires strong Node.js/REST/SOAP skills, J2EE development experience, and hands-on experience with Genesys Cloud CX administration. You will also build dashboards to monitor queue activity and agent performance.

Qualifications

• Experience with Genesys Cloud CX design and administration.
• Strong Node.js/REST/SOAP experience.
• Experience with Softphone API integration.

Responsibilities

• Design and develop in Genesys Cloud CX and architecture.
• Develop roadmap for CCaaS transformation.
• Integrate Softphone API with Genesys CX.
• Work with Genesys SDK.
• Administer Genesys Cloud CX and configuration.
• Experience with Node.js/REST/SOAP and APIs.
• Create dashboards for queue activity and agent performance.
• Configure and troubleshoot routing, telephony, and permissions.

Skills

Genesys

Genesys Cloud CX

Node.js

API Development

J2EE

Education

Bachelor of Computer Science

Tools

Genesys SDK

Job description

Job Description

Must Have Technical/Functional Skills

Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\\Architect with Softphone

Roles & Responsibilities

• Design and Development experience in Genesys Cloud CX and Genesys Architecture.
• Develop roadmap for CCaaS transformation and modernization initiatives.
• Experience in Softphone API integration with Genesys CX
• Experience in Genesy SDK
• Experience in Genesys Cloud CX administration, configuration and implementation.
• Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
• Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound.
• Experience in Genesys installation and configuration
• Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:

• Experience with Genesys on-prem and understanding of various Genesys components and composer development.
• Exposure for Java/J2EE development and API Development /Scripting integration
• Genesys Cloud CX certification preferred.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $85,000-$120,000 a year

Location

Addison, TX

Function

TECHNOLOGY

Role

Engineer

ID

435345

Skills

Genesys

Salary Range

$85,000 - $120,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE