Genesys Cloud CX Business Analyst - IT Solutions & Change

cardinalhealth; Field (NM); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

MyFlexPay before pay day access

FSAs

Job summary

Cardinal Health seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify business needs and deliver IT solutions. You will define project scopes, ensuring delivery aligns with identified business cases and enables operational and commercial objectives.

The role emphasizes business process improvements, activation of new capabilities, and effective change management to help business units achieve goals.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience with Genesys Cloud CX platform, required
• Experience with diagramming detailed call flows (Visio / Lucid), preferred
• Experience with documenting user stories in Jira, preferred
• Test Execution / Defect Management experience (Functional testing, UAT), preferred
• Excellent written and verbal communication skills, required
• Familiarity with CRM integrations (Salesforce, ServiceNow, others), preferred
• Ability to translate business requirements into technical specifications, and communicating technical functions or limitations into end user impacts, preferred

Responsibilities

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions.
• Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives.
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
• Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
• Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
• Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
• In partnership with project stakeholders and Director, summarizes project results, insights and impacts and creates deliverables for presentation to senior business leaders.

Skills

Excellent communication

Translate requirements to specs

CRM integrations

UAT & testing

Vendor management

Education

Bachelor's degree in related field

Tools

Genesys Cloud CX

Visio/Lucid

Jira

Salesforce

Job description

Cardinal Health seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify business needs and deliver IT solutions. You will define project scopes, ensuring delivery aligns with identified business cases and enables operational and commercial objectives.

The role emphasizes business process improvements, activation of new capabilities, and effective change management to help business units achieve goals.