Genesys Cloud Business Analysis Consultant

Cardinal Health

Boise (ID)

On-site

USD 81,000 - 116,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Early wage access

FSAs

Disability insurance

Work-life resources

Parental leave

Wellness programs

Job summary

Cardinal Health in the United States is seeking a Consultant, Business Analysis to partner with business leaders and project teams to identify business needs and deliver Information Technology solutions. The role defines project scopes to efficiently deliver business cases and ensure that solution development, implementation and change management achieve business goals.

Through process improvements and activation of new capabilities, the consultant enables business units to reach operational and

Qualifications

4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Experience with Genesys Cloud CX platform, required
Experience with diagramming detailed call flows (Visio / Lucid), preferred
Experience with documenting user stories in Jira, preferred
Test Execution / Defect Management experience (Functional testing, UAT), preferred
Excellent written and verbal communication skills, required
Familiarity with CRM integrations (Salesforce, ServiceNow, others), preferred
Ability to translate business requirements into technical specifications, and communicating technical functions or limitations into end user impacts, preferred

Responsibilities

Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions.
Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives.
Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment.
Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
In partnership with project stakeholders and Director, summarizes project results, insights and impacts and creates deliverables for presentation to senior business leaders.