Genesys Cloud Business Analyst: IT–Business Liaison

Cardinal Health; Frankfort (KY); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify needs and deliver IT solutions. You will define project scopes to efficiently deliver business cases and ensure solution development, implementation, and change management meet objectives.

Through process improvements and activation of new capabilities, you will enable business units to achieve operational and commercial goals, working with stakeholders across the organization.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience with Genesys Cloud CX platform, required
• Experience with diagramming detailed call flows (Visio / Lucid), preferred
• Experience with documenting user stories in Jira, preferred
• Test Execution / Defect Management experience (Functional testing, UAT), preferred
• Excellent written and verbal communication skills, required
• Familiarity with CRM integrations (Salesforce, ServiceNow, others), preferred
• Ability to translate business requirements into technical specifications, and communicating technical functions or limitations into end user impacts, preferred

Responsibilities

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions.
• Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
• Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
• Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
• Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
• In partnership with project stakeholders and Director, summarizes project results, insights and impacts and creates deliverables for presentation to senior business leaders.

Skills

Genesys Cloud CX

Jira user stories

Call flow diagrams

CRM integrations

UAT testing

Communication skills

Requirement translation

Education

Bachelor's degree in related field

Tools

Visio

Lucidchart

Job description

Cardinal Health seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify needs and deliver IT solutions. You will define project scopes to efficiently deliver business cases and ensure solution development, implementation, and change management meet objectives.

Through process improvements and activation of new capabilities, you will enable business units to achieve operational and commercial goals, working with stakeholders across the organization.