Genesys Application Analyst - Remote & Analytics

Advocate Health; United States; Remote; USD 49,000 - 73,000; Full time

Job summary

Advocate Health is seeking a skilled business process analyst for the 12207 Enterprise Corporate - Contact Center Applications team in the United States. The role focuses on analyzing and improving clinical and business workflows within healthcare applications, translating user needs into functional designs, and supporting testing and training.

The ideal candidate has a Bachelor’s in CS or related field, 3 years of process-mapping experience, and familiarity with healthcare systems.

Qualifications

• Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.

Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s).
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project.
• Monitor system functionality and clinical and business processes instituting changes as needed.
• Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow.
• Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary.

Skills

Speech analytics

Call flow design

Call flow implementation

Education

Bachelor’s Degree in Computer Science or related field

Job description

Advocate Health is seeking a skilled business process analyst for the 12207 Enterprise Corporate - Contact Center Applications team in the United States. The role focuses on analyzing and improving clinical and business workflows within healthcare applications, translating user needs into functional designs, and supporting testing and training.

The ideal candidate has a Bachelor’s in CS or related field, 3 years of process-mapping experience, and familiarity with healthcare systems.