Application Analyst-Genesys

Carolinas Medical Center; United States; Remoto; USD 49.000 - 73.000; Tempo integral

Benefícios oferecidos por esta vaga

Healthcare benefits

Remote work options

Resumo da vaga

Carolinas Medical Center is seeking a driven professional to analyze and improve clinical and business processes within enterprise applications. You will map current workflows, document requirements, and translate needs into system specifications, ensuring alignment with healthcare processes.

The role requires 3 years of experience in process analysis, strong documentation, testing, and training delivery. Remote-friendly with on-site calls, on-call and holiday rotation included.

Qualificações

• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design.
• Experience in Healthcare applications.
• Project management experience with ability to use project management software.
• Ability to work with minimal supervision, balance multiple tasks, be detail oriented, set priorities and accomplish assignments with good customer service.

Responsabilidades

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes.
• Prepare documentation for business requirements with diagrams and data models.
• Translate user requirements into functional and technical design specifications.
• Perform system configuration to meet business requirements.
• Develop test plans and scripts and validate performance through testing.
• Provide client and support training and develop training materials.

Conhecimentos

Business process mapping

Requirements analysis

Acceptance testing

Documentation

Formação

Bachelor's Degree in Computer Science or related field

Descrição da vaga

Department

12207 Enterprise Corporate - Contact Center Applications

Status

Full time

Benefits Eligible

Yes

Hou rs Per Week

40

Schedule Details/Additional Information

M-F 8:00-5:00pm cst with on-call and holiday rotation

Preferred

Speech and Voice Analytics, Call Flow Architect design and Implementation.

Pay Range

$35.50 - $53.25

Major Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.


• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs.


• Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements.


• Perform applicable system(s) configuration that meets business requirements.


• Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.


• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project.


• Monitor system functionality and clinical and business processes instituting changes as needed.


• Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow.


• Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards.


• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required

Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.

Tags

#LIRemote #Genesys

Preferred remote locations

IL, WI, NC, GA

Fully Remote Role from these states

AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Relocation and Sponsorship

No relocation, No Sponsorship or transfer of visa for this position now or in the future

Knowledge, Skills & Abilities Required

Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design. Experience in Healthcare applications. Project management experience with ability to use project management software. Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills. Organizational and analytical skills. Strong problem and issue resolution skills. Strong written and oral communication skills. Ability to work closely with health care application users, vendors, and technical professionals. Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures. Demonstrated understanding of technical components and how they relate to applications.

Physical Requirements and Working Conditions

• Must have ability to perform a considerable amount of work related travel (approximately 30% of time) and therefore may be exposed to road and weather hazards.


• Exposed to normal office environment.


• Must operate all equipment necessary to perform the duties of the job.


• Must be able to lift up to 40 lbs. occasionally.


• Sits the majority of the workday; also lifts, reaches, and bends throughout.

Job Description Disclaimer

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities r