Genesis Trainer

Intuitive; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Genesis Trainer, where you will play a vital role in educating and supporting customers in the utilization of advanced robotic surgery technologies. This position involves close collaboration with various teams to ensure seamless integration and optimization of technology in hospital environments. You will develop tailored training programs, support ongoing utilization, and troubleshoot any issues that arise. If you are passionate about technology and education, this is an exciting opportunity to make a significant impact in the healthcare sector.

Qualifications

• Experience in technology integration and customer training.
• Strong understanding of OR workflow and best practices.

Responsibilities

• Develop and maintain expertise in Intuitive technology and applications.
• Collaborate with teams to create customized education plans for hospitals.

Skills

Technology Integration

Customer Training

Troubleshooting

Process Improvement

Coaching Methodologies

Education

Bachelor's Degree

Certification in Training or Education

Tools

Intuitive Technology

Hospital Management Systems

Job description

Job Description

Primary Function of Position:

The Genesis Trainer will provide customers with onsite technology integration, education, and utilization support. This individual will closely partner with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program. The Genesis Trainer will be actively involved in care team training, program support and continuous improvement initiatives and collaborate extensively on hospital staff education plans, process improvement and troubleshooting initiatives.

Roles & Responsibilities:

• Develop and maintain expertise in the following:
  • Intuitive technology use and troubleshooting
  • Intuitive technology applications
  • Proper handling, care and use of Intuitive Instruments and Accessories
  • Cleaning and sterilization of Intuitive instrumentation
  • OR care team, Central Sterile and program workflow best practices
  • Training and coaching methodologies/techniques and best practices
• Independently manage assigned territory while effectively managing work time and schedule
• Collaborate with customer, Intuitive commercial and support teams to formulate a customized onsite integration and education plan based on Hospital use patterns, processes, protocols, goals and other feedback
  • Uncover customer needs, utilization barriers, and opportunities
  • Prioritize potential solutions in creation of an integration and education plan
  • Gain alignment with all parties on said plan
  • Deliver customized Intuitive technology, process optimization and cost-reduction in-services onsite for surgeons, care teams, and Central Sterile staff
  • Track progress and communicate status to customer on a schedule identified within the plan
• Align with sales and marketing partners on delivering customized customer assistance, as needed
• Support integration of new Intuitive technology into OR and Central Sterile environments
• Support ongoing utilization and management of Intuitive technologies across all hospital stakeholders
• Support Intuitive technology troubleshooting and general maintenance
• Identify and/or respond to customer complaints and ensure detailed documentation is captured in the proper business system or applications
• Provide OR case support as needed
• Support other customer and internal educational events outside of normal territory support