Genesis Service Valet

The CAR Group (Norm Reeves Dealerships); Cerritos (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Complimentary Life Insurance

401k matching

FSA

Tuition reimbursement

Paid time off

Supplemental Insurance

Discounts on vehicles/services/parts

Job summary

The CAR Group (Norm Reeves Dealerships) in Cerritos, CA is seeking an Automotive Service Drive Greeter to be the first point of contact for customers visiting the service department. This on-site role focuses on friendly greetings and facilitating a smooth handoff to service advisors.

Responsibilities include guiding customers, gathering information, answering questions about services and wait times, keeping the drive area neat, and supporting the service team to improve the customer experience.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in a fast-paced environment.
• Professional demeanor and appearance.
• Flexibility to work Saturdays.
• Valid driver's license.

Responsibilities

• Greet customers as they arrive at the service department.
• Provide a warm, welcoming environment.
• Direct customers to the appropriate service advisor or department.
• Act as a liaison between customers and service advisors.
• Gather necessary customer information and update the service advisor accordingly.
• Answer inquiries and provide information about services, wait times, and procedures.
• Maintain a neat and organized service drive area.
• Collaborate with the service team to manage customer flow.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Follow company policies and safety procedures.

Skills

Customer service

Communication

Interpersonal skills

Professional demeanor

Calm under pressure

Flexibility

Saturdays availability

Education

High school diploma or equivalent

Job description

Location: Cerritos, CA (On site) | Type: Full Time | Hourly Rate: $17.50 an hour

We are seeking a customer-oriented and friendly individual to join our team as an Automotive Service Drive Greeter. In this role, you will be the first point of contact for customers visiting our automotive service department. Your primary responsibility will be to warmly greet customers, provide exceptional customer service, and ensure a smooth transition between the customers and the service drive.

Responsibilities

• Greet customers in a friendly and professional manner as they arrive at the service department.
• Provide a warm and welcoming environment, ensuring customers feel valued and comfortable.
• Direct customers to the appropriate service advisor or department based on their needs.
• Act as a liaison between the customers and service advisors, facilitating effective communication and ensuring a seamless customer experience.
• Assist in gathering necessary customer information and updating the service advisor accordingly.
• Answer customer inquiries and provide accurate information regarding service offerings, wait times, and service procedures.
• Maintain a neat and organized service drive area, ensuring it is clean and presentable at all times.
• Collaborate with the service team to manage customer flow and optimize service department efficiency.
• Identify opportunities to enhance the customer experience and suggest improvements to the management team.
• Follow company policies and procedures, including those related to customer service and safety.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Ability to remain calm and composed in a fast-paced environment.
• Professional demeanor and appearance.
• Flexibility to work Saturdays.
• Valid driver's license.

What We Offer

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts