Valet

Honda of Watertown; Watertown (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Major medical & dental insurance

401K matching plan

Paid vacation/holidays

Job summary

Honda of Watertown is looking for a friendly and dependable Service Drive Coordinator to greet customers at the service drive and ensure a smooth handoff to a Service Advisor. The role includes confirming appointments, collecting basic visit information, and coordinating vehicle movement in the lot and service area.

The ideal candidate thrives in a fast-paced, customer-facing environment, has a valid driver's license with a clean record, and presents professionally.

Qualifications

• High school diploma or GED preferred.
• Previous experience preferred.
• Unrestricted driver's license and clean driving record.
• Able to drive both automatic and manual transmission vehicles.

Responsibilities

• Greets all customers entering the service area with a friendly, professional attitude and directs them as needed.
• Verifies customer appointments and gathers relevant information (name, VIN, mileage, etc.).
• Assists with loaner vehicles and parks vehicles after write-up.
• Performs vehicle inspections, notes conditions, and tags vehicles brought in for service.
• Delivers keys and repair orders to the appropriate personnel or area.
• Retrieves vehicles for customers at pickup and thanks them for their business.
• Helps maintain a clean, safe service area and perform general cleaning duties.
• Maintains clean vehicles and inventory, following safety procedures.
• Performs other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Professional appearance

Education

High school diploma or GED

Tools

Basic computer skills

Job description

What We’re Looking For

Honda of Watertown is currently looking for a highly outgoing, energetic and dependable individual to greet our valued customers arriving at our service department. The Service Drive Coordinator will welcome customers and ensure a smooth and timely transition to a Service Advisor by confirming appointments and obtaining basic information about the reason for the customer's visit. In addition, he or she will move customer vehicles in and around the lot and service areas, ensure vehicles are kept in a clean and damage free manner.

The ideal candidate is comfortable in a multi-tasking, fast paced customer facing role, with a priority on customer satisfaction. Must have an unrestricted driver's license and a clean driving record, a positive attitude and professional appearance, and great communication skills. Candidates must be willing and able to work in a non-climate controlled environment that includes enduring the heat of summer and the cold of winter and must be able to drive both automatic and standard transmission vehicles. Experience as a greeter/ambassador, valet and/or knowledge of automotive servicing and repair is a plus.

What We Offer

• Major medical & dental insurance
• 401K matching plan
• Paid vacation/holidays

RESPONSIBILITIES:

• Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Helps with loaner vehicles and parks vehicles after they have been written up
• Perform vehicle inspections, photographing and noting vehicle condition, installs disposable protective coverings (seat covers, floor mats, etc.) and tags in all vehicles brought in for service
• Delivers keys and repair order paperwork to the appropriate personnel or designated area after parking vehicle
• Retrieves vehicles for customers when picking up, delivering the vehicle and thanking customers for their business
• Helps maintain a clean and safe service area by performing general cleaning duties (trash removal, sweeping, etc.)
• Helps maintain clean vehicles, including client and inventory vehicles
• Follows all safety and security procedures
• Performs other duties as assigned

QUALIFICATIONS:

• High school diploma or GED preferred
• Previous experience preferred
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles
• Able to safely operate motor vehicles in tight and small spaces
• Neat, clean, and professional appearance
• Strong customer service skills
• Passion to be the best in the industry
• Career focused
• Basic computer and internet skills