Genesis Service Valet

Norm Reeves Subaru Rockwall; California; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

FSA

Tuition reimbursement

Paid time off

Supplemental insurance

Vehicle discounts

Service discounts

Parts discounts

Job summary

Norm Reeves Subaru Rockwall in Cerritos, CA is seeking an Automotive Service Drive Greeter to welcome customers to the service department and help guide them to the right service advisor. This on-site, full-time role requires a friendly, customer-focused approach and strong communication to ensure a smooth first touchpoint.

You will maintain a professional demeanor, answer questions about services, and support the service team in managing customer flow and wait times, contributing to a positive

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work Saturdays.
• Valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner as they arrive at the service department.
• Direct customers to the appropriate service advisor or department based on their needs.
• Act as a liaison between customers and service advisors to ensure clear communication.
• Gather necessary customer information and update the service advisor.
• Answer inquiries and provide accurate information on services and wait times.
• Maintain a neat, organized service drive area and present a professional environment.
• Support the service team to manage customer flow and improve efficiency.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Follow company policies and safety procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Professional demeanor

Flexibility

Education

High school diploma or equivalent

Job description

Description

Location: Cerritos, CA (On site) | Type: Full Time | Hourly Rate: $17.50 an hour

We are seeking a customer-oriented and friendly individual to join our team as an Automotive Service Drive Greeter. In this role, you will be the first point of contact for customers visiting our automotive service department. Your primary responsibility will be to warmly greet customers, provide exceptional customer service, and ensure a smooth transition between the customers and the service drive.

Responsibilities:

• Greet customers in a friendly and professional manner as they arrive at the service department.
• Provide a warm and welcoming environment, ensuring customers feel valued and comfortable.
• Direct customers to the appropriate service advisor or department based on their needs.
• Act as a liaison between the customers and service advisors, facilitating effective communication and ensuring a seamless customer experience.
• Assist in gathering necessary customer information and updating the service advisor accordingly.
• Answer customer inquiries and provide accurate information regarding service offerings, wait times, and service procedures.
• Maintain a neat and organized service drive area, ensuring it is clean and presentable at all times.
• Collaborate with the service team to manage customer flow and optimize service department efficiency.
• Identify opportunities to enhance the customer experience and suggest improvements to the management team.
• Follow company policies and procedures, including those related to customer service and safety.

Requirements:

• High school diploma or equivalent.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Ability to remain calm and composed in a fast-paced environment.
• Professional demeanor and appearance.
• Flexibility to work Saturdays.
• Valid driver's license.

What We Offer:

Medical, Dental, Vision, and Complimentary Life Insurance

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Accident, Critical Illness)

Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.