Genesis Service Pro: Customer Care & Lease Support

HYUNDAI Translead, Inc; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vehicle allowance

Comprehensive health coverage

401(k) with company match

Life and disability insurance

Paid Volunteer Time Off

Career development

Job summary

Hyundai Capital America (HCA) seeks a Genesis Service Associate in Irvine, CA to deliver superior customer experiences through active listening, clear communication and problem solving. You will handle calls, manage complaints, ensure compliance, and support servicing tasks on a fast‑paced Platinum Team.

The role requires 2–4 years in customer service or lease‑end settings, a high school diploma or GED (Bachelor’s degree preferred). Strong organizational and interpersonal skills are essential.

Qualifications

• Minimum 2–4 years of related experience in customer service or lease‑end environment.
• High School Diploma or GED required; Bachelor’s degree preferred.

Responsibilities

• Handle inbound/outbound calls to address customer service and lease‑end needs and resolve complaints.
• Follow up with customers on requests and educate on lease‑end options.
• Perform limited backoffice tasks to enhance service and reduce wait times.

Skills

Customer service experience

Communication skills

Problem solving

Team collaboration

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Hyundai Capital America (HCA) seeks a Genesis Service Associate in Irvine, CA to deliver superior customer experiences through active listening, clear communication and problem solving. You will handle calls, manage complaints, ensure compliance, and support servicing tasks on a fast‑paced Platinum Team.

The role requires 2–4 years in customer service or lease‑end settings, a high school diploma or GED (Bachelor’s degree preferred). Strong organizational and interpersonal skills are essential.