Luxury Automotive Service Advisor

Westlake Hyundai; Thousand Oaks (CA); On-site; USD 112,000 - 145,000; Full time

Benefits offered by this job

Health, Dental, and Vision coverage

401K Plan

Paid time off

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products

Job summary

Westlake Hyundai is seeking a Luxury Automotive Service Advisor to join our fast-paced, luxury dealership team in California. The role emphasizes delivering exceptional customer service while coordinating service work for luxury vehicles and maintaining accurate repair orders.

Ideal candidates have strong communication skills, dependability, and the ability to work with a team. Tekion experience is a plus, and experience in the automotive repair sector is preferred.

Qualifications

• Must have strong verbal and written communication skills
• Must be dependable and coachable
• Team player with professional appearance and conduct
• Excellent customer service mindset and ability to multitask

Responsibilities

• Greet customers courteously and keep them informed on services
• Determine vehicle issues by listening to customers and interpreting statements
• Secure repair approvals and schedule appointments with ETA
• Capture customer and vehicle data in CRM and Repair Order systems
• Test-drive vehicles to confirm issues when needed
• Provide estimates for labor and parts and follow up with customers
• Explain maintenance needs and recommended services per manufacturer specs
• Promote additional service work to customers and drive service sales

Skills

Strong communication

Dependable

Coachable

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

Tekion experience

Job description

LUXURY AUTOMOTIVE SERVICE ADVISOR

$10,000 - $13,000 per month

We are a fast-paced luxury dealership that is part of California auto group. We have had incredible growth year after year and are ready to expand. Our goal is to deliver incredible customer service while building a strong team of motivated professionals.

We are looking for a Luxury Automotive Service Advisor to add to our team as we continue to aggressively grow. Experience with luxury vehicles is preferred but those with similar experience are encouraged to apply. You must have strong communication skills and be dependable and coachable.

REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or the equivalent
• Maintain a valid California Driver’s license and must be insurable
• Minimum of three (3) years of experience in the automotive repair industry
• Preferred Tekion experience
• Knowledge of the occupational hazards and safety precautions
• Excellent verbal and written communication skills
• Ability to collaborate with several customers at a time
• Must be a team player with impeccable honesty and integrity; maintain a high level of professional personal appearance and conduct

DUTIES AND RESPONSIBILITIES

• Promptly greet customers in a courteous manner, keep customers informed and engaged with services being rendered to their vehicles
• Communicate with customers to determine nature of their vehicle’s mechanical problem(s); listen to and help interpret customers' statements accurately
• Secure agreements from customers before repairs begin, schedule appointments and approximate time of completion
• Obtain customer and vehicle data and accurately identify in dealership’s CRM system and on Repair Order; secure method of payment; escort customers to cashier window
• Test-drive the vehicle with the customer if there is any question as to the nature of the problem
• Inspect all vehicles for bodywork, notify the customer that the work is needed and provide estimate for Body Shop work
• Advise customers on necessary care/maintenance for their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Point out additional needed service work and actively promote service sales
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure all Repair Orders are accurate to company policy and applicable laws/regulations, including those required by the California Bureau of Automotive Repair
• Explain to customer if additional work is necessary, additional cost and time considerations; document all service and repairs accurately on the legally required Repair Order
• Identify on Repair Order if repairs special handling is needed, specify repeat repair, and if rush or customer waiting
• Provide estimates of labor and parts and, if cost cannot be determined, leave open and contact customer later for approval
• Obtain accurate customer contact information for Repair Order and dealership’s records; obtain customer's signature on Repair Order
• Follow up progress of each Repair Order during the day; contact customer by telephone regarding changes in the estimate or time promised; record changes on Repair Order in approved fashion
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Deliver vehicles to customers and answer any questions; review work performed and explain charges or coverage
• Ensure all needs were met; ask if there is anything else that can be done. Explain the survey they will receive and the importance of survey
• Be responsible for quality control to ensure that work is completed as requested
• Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus and other Service Department forms up to date
• Interpret warranty information and policies to customers; stay up to date on technical and performance information on all vehicles serviced by dealership
• Keep Service Director informed of all problems and potential problems involving repairs, customers and equipment
• Refer leads and prospects for vehicle sales to the new and pre-owned car department(s)
• Ensure Repair Orders are closed in a timely manner
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers
• Maintain an organized workspace
• Perform other job-related duties as assigned by management
• Comply with all federal, state and local laws, as well as company policy, regarding safeguarding customers’ vehicles, property, and information
• Attend training classes and utilize technical training as requested by management

EMPLOYEE BENEFITS

• Health, Dental, and Vision coveragefor employees
• 401K Plan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products

Compensation: minimum wage plus commissions

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability" or veteran status.