Generator Maintenance Technician

Bassett-Services; Plainfield (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

Bassett Services is seeking a customer-focused Generator Maintenance Technician to join our growing team. This role emphasizes building trust with homeowners, educating them on equipment performance, and offering service options that protect their homes.

You will perform routine generator maintenance, conduct inspections, identify issues, and propose cost-effective solutions. Strong communication and sales aptitude are valued; generator experience is beneficial but not required.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to build rapport and develop trust with homeowners.
• Sales aptitude with the ability to identify customer needs and recommend solutions.
• Positive attitude and professional appearance.
• Strong organizational and time‑management skills.
• Ability to learn technical concepts and equipment operation.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Perform routine maintenance and inspections on residential standby generators.
• Conduct basic troubleshooting and identify potential equipment issues.
• Clearly communicate maintenance findings and recommendations to customers.
• Educate homeowners on generator operation, maintenance needs, and available service plans.
• Identify additional service opportunities and make appropriate recommendations based on customer needs.
• Build trust and establish long‑term relationships with customers through exceptional service.
• Document maintenance activities, inspections, and customer interactions accurately.
• Maintain company vehicle, tools, and equipment in a professional manner.
• Collaborate with dispatch and management to ensure efficient scheduling and customer communication.
• Ensure all work is completed safely and in accordance with company standards.

Skills

Customer service

Sales aptitude

Communication

Time management

Driver's license

Relationship building

Tools

ServiceTitan

Job description

Overview

Generator Maintenance Technician

Position Summary

Bassett Services is seeking a customer-focused Generator Maintenance Technician to join our growing team. Unlike traditional technician roles that prioritize extensive mechanical experience, this position is ideal for individuals who excel at building customer relationships, identifying opportunities to improve customer satisfaction, and serving as a trusted advisor to homeowners.

The Generator Maintenance Technician is responsible for performing routine generator maintenance, conducting system inspections, educating customers on equipment performance and service options, and recommending solutions that help protect their homes and families. While generator experience is beneficial, strong communication, customer service, and sales skills are the primary qualifications for success in this role.

Key Responsibilities

• Perform routine maintenance and inspections on residential standby generators.
• Conduct basic troubleshooting and identify potential equipment issues.
• Clearly communicate maintenance findings and recommendations to customers.
• Educate homeowners on generator operation, maintenance needs, and available service plans.
• Identify additional service opportunities and make appropriate recommendations based on customer needs.
• Build trust and establish long‑term relationships with customers through exceptional service.
• Document maintenance activities, inspections, and customer interactions accurately.
• Maintain company vehicle, tools, and equipment in a professional manner.
• Collaborate with dispatch and management to ensure efficient scheduling and customer communication.
• Ensure all work is completed safely and in accordance with company standards.

Qualifications

Required

• Strong customer service, communication, and interpersonal skills.
• Ability to build rapport and develop trust with homeowners.
• Sales aptitude with the ability to identify customer needs and recommend solutions.
• Positive attitude and professional appearance.
• Strong organizational and time‑management skills.
• Ability to learn technical concepts and equipment operation.
• Valid driver's license with an acceptable driving record.

Preferred

• Experience in customer service, retail sales, outside sales, hospitality, or home services.
• Generator, electrical, HVAC, automotive, or mechanical experience.
• Experience presenting service recommendations or maintenance agreements.
• Familiarity with ServiceTitan or similar field‑service software.

What Makes a Great Candidate?

• Enjoys working directly with customers and creating positive experiences.
• Confident in discussing service recommendations and maintenance plans.
• Self‑motivated and goal‑oriented.
• Comfortable learning technical skills while leveraging strong people skills.
• Takes pride in representing the company professionally in customers' homes.
• Values integrity, teamwork, and delivering exceptional service.

Benefits

Bassett Services offers competitive pay, comprehensive benefits, ongoing training, company‑provided resources, and opportunities for career growth within a growing home services organization.

Bassett Services is an Equal Opportunity Employer.