Service Technician

Generator Supercenter of Austin; Ashburn (VA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Job summary

Generator Supercenter, Inc. is seeking a Generator Service Technician to travel to customers’ homes or businesses to repair and maintain residential and commercial standby generators. You will read manuals and electrical diagrams to troubleshoot and fix equipment, and you will update service records in the company software.

The role requires strong customer service, problem-solving, and safety awareness. Typical hours are Mon-Fri 8 am-5 pm, with changes to support customers during weather events.

Qualifications

• Strong customer service and communication skills (verbal and written).

Responsibilities

• Travel to customer's location using the company vehicle.

Skills

Customer service

Communication

Problem solving

Independence

Reading diagrams

Drive company vehicle

Electrical knowledge

Mechanical repair

Safety awareness

Education

High school diploma

Job description

Benefits

• 401(k) matching
• Company car
• Competitive salary
• Paid time off

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the residential and commercial standby generators. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am-5 pm with the schedule subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Responsibilities

• Using company vehicle – travel to customer's location.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services are performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills.
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to and from job sites.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Valid driver's license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.