Residential Generator Service Advisor

Bassett-Services; Plainfield (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

Bassett Services is seeking a customer-focused Generator Maintenance Technician to join our growing team. This role emphasizes building trust with homeowners, educating them on equipment performance, and offering service options that protect their homes.

You will perform routine generator maintenance, conduct inspections, identify issues, and propose cost-effective solutions. Strong communication and sales aptitude are valued; generator experience is beneficial but not required.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to build rapport and develop trust with homeowners.
• Sales aptitude with the ability to identify customer needs and recommend solutions.
• Positive attitude and professional appearance.
• Strong organizational and time‑management skills.
• Ability to learn technical concepts and equipment operation.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Perform routine maintenance and inspections on residential standby generators.
• Conduct basic troubleshooting and identify potential equipment issues.
• Clearly communicate maintenance findings and recommendations to customers.
• Educate homeowners on generator operation, maintenance needs, and available service plans.
• Identify additional service opportunities and make appropriate recommendations based on customer needs.
• Build trust and establish long‑term relationships with customers through exceptional service.
• Document maintenance activities, inspections, and customer interactions accurately.
• Maintain company vehicle, tools, and equipment in a professional manner.
• Collaborate with dispatch and management to ensure efficient scheduling and customer communication.
• Ensure all work is completed safely and in accordance with company standards.

Skills

Customer service

Sales aptitude

Communication

Time management

Driver's license

Relationship building

Tools

ServiceTitan

Job description

Bassett Services is seeking a customer-focused Generator Maintenance Technician to join our growing team. This role emphasizes building trust with homeowners, educating them on equipment performance, and offering service options that protect their homes.

You will perform routine generator maintenance, conduct inspections, identify issues, and propose cost-effective solutions. Strong communication and sales aptitude are valued; generator experience is beneficial but not required.