Generator Service - Field Service Supervisor

H.O. Penn; City of Poughkeepsie (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, & cell phone

Job summary

H.O. Penn Machinery, the Caterpillar dealer for New York and Connecticut, is seeking a Generator Field Service Supervisor to lead our EPG field technicians in Poughkeepsie, NY. This hands-on leadership role focuses on scheduling, coordination, and delivering exceptional service to customers.

You will oversee day-to-day operations, provide technical support, coach technicians, and drive safety, productivity, and profitability across field service activities.

Qualifications

• 5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
• Leadership or team-lead experience directing and developing technicians.
• Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
• Experience coordinating field service work including technician scheduling, job priorities, parts, tooling, equipment, and other resources.
• Ability to understand technical service issues and provide or coordinate troubleshooting support.
• Strong customer service skills with the ability to communicate with customers during routine service as well as challenging situations.
• Ability to manage multiple priorities in a fast-paced field service environment.
• Strong business judgment and understanding of service productivity, job profitability, labor utilization, and operational performance.
• Strong written and verbal communication skills.
• Demonstrated commitment to workplace safety and safe work practices.

Responsibilities

• Schedule and dispatch EPG field technicians based on customer needs, technician capabilities, job priorities, and available resources.
• Coordinate people, parts, tooling, materials, equipment, information, and time necessary to complete field service work.
• Monitor jobs from scheduling through completion to ensure safety, efficiency, and profitability.
• Provide troubleshooting assistance and help remove obstacles impacting job completion.
• Communicate with customers and internal teams regarding work scope, scheduling, status and expectations.
• Help ensure service operations meet productivity and profitability targets.

Skills

Leadership experience

Generator systems knowledge

Troubleshooting

Customer service

Scheduling/coordination

Education

Experience supervising technicians

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Generator Service - Field Service Supervisor

Regular Full-Time Management Poughkeepsie, Poughkeepsie, NY, US

9 days ago Requisition ID: 20221791

Salary Range: $75,000.00 To $90,000.00 Annually

Generator Service - Field Service Supervisor
Poughkeepsie, NY

Pay :$75,000-$90,000 per year (dependent on experience)

Bonus Potential: 15%

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key Qualifications:

• 5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
• Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
• Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.

Build Your Career with H.O. Penn

H.O. Penn Machinery, the Caterpillar dealer for New York and Connecticut, is looking for an experienced Generator Field Service Supervisor to lead our team of Electric Power Generation (EPG) field technicians based out of our Poughkeepsie, NY location.

This is a hands-on leadership role for someone who knows field service operations and understands what it takes to keep technicians productive, customers informed, and jobs moving. You'll oversee the day-to-day scheduling and coordination of our EPG field mechanics while providing the resources, technical support, communication, and leadership they need to deliver exceptional service to our customers.

If you have a strong background in generator service, diesel engines, electric power generation, or heavy equipment field service and you're ready to lead a skilled technical team, this is an opportunity to take the next step in your career.

What You’ll Do

Lead & Coordinate Field Service Operations

• Schedule and dispatch EPG field technicians based on customer needs, technician capabilities, job priorities, and available resources.
• Coordinate the people, parts, tooling, materials, equipment, information, and time necessary to successfully complete field service work.
• Monitor jobs from scheduling through completion to help ensure work is performed safely, efficiently, and profitably.
• Provide technicians with troubleshooting assistance and help remove obstacles that could impact job completion.
• Communicate with customers and internal teams regarding work scope, scheduling, job status, changing requirements, and service expectations.
• Help ensure service operations meet established productivity, profitability, and operational performance expectations.

Deliver an Exceptional Customer Experience

• Serve as a key point of contact for customers throughout the service process.
• Build strong customer relationships through responsiveness, communication, problem-solving, and follow-through.
• Work with customers and internal teams when job scope or service requirements change.
• Help identify opportunities where additional service, repairs, maintenance, or product support can provide value to the customer.

Support Service & Parts Growth

• Partner closely with the EPG Field Service Manager and Product Support Sales Representatives on customer opportunities.
• Help promote Customer Service Agreements, preventative maintenance, repairs, and other product support solutions.
• Collaborate with Power Systems teams, including Project Management, New Sales, Product Support Sales, and Rental, to coordinate schedules, costs, resources, and customer needs.
• Evaluate technician coverage and workload to help ensure the department has the capacity to support current business and future growth.
• Provide day-to-day leadership, coaching, feedback, and support to EPG field technicians.
• Set clear expectations around safety, quality, productivity, customer service, and accountability.
• Complete employee performance reviews and provide ongoing performance feedback and coaching.
• Support the onboarding, training, development, and career progression of technicians.
• Help create an environment where employees are engaged, accountable, collaborative, and proud of the work they perform.

Champion Safety

• Promote a strong safety culture and reinforce safe work practices throughout field operations.
• Ensure required safety training is completed and safety expectations are consistently followed.
• Support compliance with H.O. Penn Environmental, Health & Safety requirements.
• Help technicians recognize job hazards, evaluate risk, and take the appropriate steps to perform work safely.

Qualifications

• 5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
• Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
• Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes.
• Experience coordinating field service work, including technician scheduling, job priorities, parts, tooling, equipment, and other resources.
• Ability to understand technical service issues and provide or coordinate troubleshooting support for field technicians.
• Strong customer service skills with the ability to communicate effectively with customers during routine service as well as challenging situations.
• Ability to manage multiple priorities in a fast-paced field service environment.
• Strong business judgment and an understanding of service productivity, job profitability, labor utilization, and operational performance.
• Strong written and verbal communication skills.
• Demonstrated commitment to workplace safety and safe work practices.

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.