Generator Field Tech - Home Dispatch, Growth & Benefits

Power Support Partners, Inc.; Bradenton (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

401(k) with company match

Health, vision, dental insurance

Uniforms and safety gear

Job summary

Power Support Partners, Inc. is seeking a Service & Maintenance Technician to perform preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators.

This role operates from a home-based dispatch model, traveling to customer locations in the Bradenton and Sarasota area. Ideal candidates are self-motivated, mechanically inclined, and able to work independently while representing the company in customers' homes and businesses.

Qualifications

• 2+ years of experience in generator service or related technical field.
• Strong troubleshooting and diagnostic abilities.
• Ability to work independently with minimal supervision.
• Valid driver's license with an acceptable driving record.
• Comfortable using tablets, smartphones, and service software.
• Ability to lift 50 pounds and work outdoors in varying weather conditions.
• Experience servicing Generac, Kohler, Cummins, Briggs & Straton, or similar generator systems.
• Residential service experience and strong customer service skills.

Responsibilities

• Perform annual and semi-annual generator maintenance visits.
• Complete inspections, oil changes, filter replacements, battery testing, and operational checks.
• Identify potential issues before they become service failures.
• Document maintenance findings and recommendations.
• Diagnose electrical, mechanical, fuel, and control system issues.
• Troubleshoot generator failures and performance concerns.
• Complete repairs on residential and light commercial standby generators.
• Test the equipment after repairs to ensure proper operation.
• Communicate professionally with customers before, during, and after service visits.
• Explain findings and repair recommendations in a clear, customer-friendly manner.
• Represent the company with professionalism and integrity.
• Maintain strong customer relationships and deliver a best-in-class service experience.
• Accurately complete service tickets, inspection reports, and required documentation in Service Titan.
• Utilize company software and mobile applications to manage work orders.
• Maintain inventory levels and vehicle stock.
• Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up.

Skills

Generator service

Troubleshooting

Independent work

Customer service

Driver's license

Service Titan

Tools

Service Titan

Job description

Power Support Partners, Inc. is seeking a Service & Maintenance Technician to perform preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators.

This role operates from a home-based dispatch model, traveling to customer locations in the Bradenton and Sarasota area. Ideal candidates are self-motivated, mechanically inclined, and able to work independently while representing the company in customers' homes and businesses.