Generative AI Platform Engineer — Conversation Engine

ServiceNow; Mountain View (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

ServiceNow is looking for a professional to join the Conversation Engine team in Mountain View, California, focusing on scaling and optimizing a cutting-edge Generative AI product. You will collaborate with machine learning and engineering teams to design scalable APIs, improve the dialog engine, and enhance product performance. A Bachelor’s degree in computer science is required, along with 2+ years of experience in system development. This role offers a flexible work arrangement.

Qualifications

• Strong foundation in computer science and software engineering.
• Deep understanding of clean, modular, and scalable API design.
• Familiarity with tracing, logging, and metrics frameworks.
• Ability to independently research new requirements and develop innovative solutions.
• 2+ years of professional development experience.

Responsibilities

• Construct an extensive product infrastructure to customize AI models.
• Design scalable API abstractions for the conversation platform.
• Optimize the dialog engine for conversational features.
• Champion best practices for coding and API design.
• Implement robust logging and debugging tools.

Skills

Scalable systems

Modular API design

System optimization

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in computer science or related field

Job description

ServiceNow is looking for a professional to join the Conversation Engine team in Mountain View, California, focusing on scaling and optimizing a cutting-edge Generative AI product. You will collaborate with machine learning and engineering teams to design scalable APIs, improve the dialog engine, and enhance product performance. A Bachelor’s degree in computer science is required, along with 2+ years of experience in system development. This role offers a flexible work arrangement.