Generate Sales QA Support I

Goodwill; Santa Ana, Northern (CA, KY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Goodwill in Santa Ana, CA is seeking a Full Time Admin and Other role to support ShopGoodwill.com and Generate Sales. You will serve as the primary technical contact for sellers, assisting with software installation, onboarding, and issue reporting.

The role coordinates with the Generate Scale team and Product Director, handles ticket triage, tests releases, documents defects, and communicates with stakeholders to ensure smooth operation of our ecommerce platforms and related systems.

Responsibilities

• Coordinate with sellers and the Generate Scale team to oversee the technical onboard for Generate Sales including software installation, hardware configuration, and initial onboarding support.
• Triage and answer seller support tickets for Generate Sales; provide bug feedback and reproduction details to the development team.
• Communicates directly with stakeholders for system setup, support, and bug reporting when necessary. Safeguards company property and follows safety rules.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin and Other Santa Ana, CA, US 1 Attachments

Salary Range: $30.04 To $47.16 Annually

NOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position.

PURPOSE OF POSITION:

To support Goodwill Sellers using Generate Sales (our Warehouse Management Software) and ShopGoodwill.com (our online ecommerce platform). This position will be the primary technical contact for sellers to get technical support, installation support, and report issues to the development team.

SUPERVISION RECEIVED:

Reports directly to the ShopGoodwill.com Product Director.

DUTIES AND RESPONSIBILITIES:

Coordinate with sellers and the Generate Scale team to oversee the technical onboard for Generate Sales including software installation, hardware configuration, and initial onboarding support. Triage and answer seller support tickets for Generate Sales. Works directly with the Product Director to provide bug feedback, reproduction, and additional insight into reported bugs. Performs and reports on activities related to the testing, maintenance, and delivery of Generate Sales, ShopGoodwill.com, and related websites. Serves as secondary resources for the collection, documentation, management, and presentation of programming defects to the development team.

Communicates directly with stakeholders (buyers, sellers, and administration staff) for the purpose of system setup, support, and bug reporting when necessary. Drives on company business. Perform other job-related duties as required. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property. Always act safely, following all safety rules and regulations.

Follows all company policies and procedures. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed. Uses good people skills such as courtesy, sensitivity, politeness, and thoughtfulness. Works with, trains, and/or acts as a good example for program participants receiving training at Goodwill.