Technical Sales QA & Onboarding Specialist

Goodwill; Santa Ana, Northern (CA, KY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Goodwill in Santa Ana, CA is seeking a Full Time Admin and Other role to support ShopGoodwill.com and Generate Sales. You will serve as the primary technical contact for sellers, assisting with software installation, onboarding, and issue reporting.

The role coordinates with the Generate Scale team and Product Director, handles ticket triage, tests releases, documents defects, and communicates with stakeholders to ensure smooth operation of our ecommerce platforms and related systems.

Responsibilities

• Coordinate with sellers and the Generate Scale team to oversee the technical onboard for Generate Sales including software installation, hardware configuration, and initial onboarding support.
• Triage and answer seller support tickets for Generate Sales; provide bug feedback and reproduction details to the development team.
• Communicates directly with stakeholders for system setup, support, and bug reporting when necessary. Safeguards company property and follows safety rules.

Job description

Goodwill in Santa Ana, CA is seeking a Full Time Admin and Other role to support ShopGoodwill.com and Generate Sales. You will serve as the primary technical contact for sellers, assisting with software installation, onboarding, and issue reporting.

The role coordinates with the Generate Scale team and Product Director, handles ticket triage, tests releases, documents defects, and communicates with stakeholders to ensure smooth operation of our ecommerce platforms and related systems.