Sales Platform QA & Onboarding Specialist

Goodwill Industries of Orange County CA

Santa Ana (CA)

On-site

USD 30,000 - 47,000

Full time

3 days ago

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Job summary

Goodwill Industries of Orange County CA is seeking a full-time Admin and Other to support Generate Sales and ShopGoodwill.com in Santa Ana. You will be the primary technical contact for sellers, handling software installation, hardware configuration, and onboarding.

Reporting to the ShopGoodwill.com Product Director, you triage seller tickets, provide bug feedback, assist with testing and delivery of Generate Sales and related sites, and collaborate with program participants and administration

Responsibilities

Coordinate with sellers and the Generate Scale team to oversee the technical onboard for Generate Sales including software installation, hardware configuration, and initial onboarding support.
Triage and answer seller support tickets for Generate Sales and provide bug feedback, reproduction, and insight into reported bugs.
Performs and reports on activities related to testing, maintenance, and delivery of Generate Sales, ShopGoodwill.com, and related websites.
Serves as secondary resources for the collection, documentation, management, and presentation of programming defects to the development team.