General Surgery Scheduler & Patient Concierge

Albany-Medical-Center; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a registration and scheduling specialist for the General Surgery department. You will manage patient check-in, coordinate appointments, and ensure accurate data entry in the electronic health record.

The role requires handling financial discussions, validating insurance information, and maintaining excellent patient communication across care teams. A High School diploma and medical office experience are preferred.

Qualifications

• High School Diploma or GED is required.
• 2-3 years of office experience, or 1 year in a medical practice preferred.
• Experience using an electronic health record (EHR) and Microsoft Office is a plus.
• Strong customer service and communication skills are essential.

Responsibilities

• Handle registration and scheduling for complex patients.
• Update system with registration, scheduling and insurance information.
• Prepare patient disability and out-of-work paperwork as needed.
• Explain financial obligations and regulatory forms to patients and answer questions.

Skills

Customer service

Multi-tasking

Time management

Teamwork

Problem solving

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Albany Medical Center is seeking a registration and scheduling specialist for the General Surgery department. You will manage patient check-in, coordinate appointments, and ensure accurate data entry in the electronic health record.

The role requires handling financial discussions, validating insurance information, and maintaining excellent patient communication across care teams. A High School diploma and medical office experience are preferred.