Patient Access & Scheduling Specialist

Albany Medical Center; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a Front Desk Registrar to assist patients at check-in, greet them professionally, and manage registrations. The role involves EMR data entry, updating insurance details, and collecting co-pays for scheduled visits. You will coordinate with care teams to ensure smooth patient flow.

The ideal candidate will have strong customer service skills, the ability to multitask in a high-volume setting, and experience with an EMR and Microsoft Office.

Qualifications

• Must have high school diploma or GED.
• 2–3 years of office experience or 1 year in a medical practice preferred.
• Experience using an electronic health record and MS Office is a plus.
• Excellent customer service skills required.
• Strong time management and multi-tasking abilities.

Responsibilities

• Assist all patients at the front check-in desk.
• Greet patients promptly and professionally.
• Interact with a diverse patient population.
• Maintain patient records via registration and scanning in the EMR.
• Update insurance information, schedule appointments, collect co-pays.

Skills

Customer service

Multitasking

Time management

Problem solving

Teamwork

Learn resources

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record

Microsoft Office

Job description

Albany Medical Center is seeking a Front Desk Registrar to assist patients at check-in, greet them professionally, and manage registrations. The role involves EMR data entry, updating insurance details, and collecting co-pays for scheduled visits. You will coordinate with care teams to ensure smooth patient flow.

The ideal candidate will have strong customer service skills, the ability to multitask in a high-volume setting, and experience with an EMR and Microsoft Office.