Urology Scheduler — Patient Access & Scheduling Pro

Albany Medical Center; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a Front Desk Registration Specialist for the HBD - Surgery Urology unit. The role focuses on patient check-in, greeting patients, and accurate EMR updates to support the clinical team.

Requirements include a high school diploma or GED, 2–3 years of office experience (medical practice preferred), and proficiency with EHR systems and MS Office. Strong customer service and multitasking abilities are essential.

Qualifications

• High School Diploma or GED required.
• 2–3 years of office experience, or 1 year in a medical practice preferred.
• Experience with electronic health records and MS Office is a plus.
• Excellent customer service skills expected.

Responsibilities

• Assist patients reporting to the front check-in desk.
• Greet patients promptly and professionally.
• Interact with a diverse patient population across services.
• Maintain patient records in the EMR during registration and scans.
• Update insurance information and collect co-pays at check-in.
• Coordinate with proxies to obtain proper consents when needed.

Skills

Customer service

Multitasking

Time management

Problem solving

Teamwork

Communication

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Albany Medical Center is seeking a Front Desk Registration Specialist for the HBD - Surgery Urology unit. The role focuses on patient check-in, greeting patients, and accurate EMR updates to support the clinical team.

Requirements include a high school diploma or GED, 2–3 years of office experience (medical practice preferred), and proficiency with EHR systems and MS Office. Strong customer service and multitasking abilities are essential.