General Service Technician

Shelby American, Inc.; Bridgewater (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a General Service Technician to join their dedicated team. In this role, you will perform essential vehicle maintenance and repairs, ensuring the highest standards of customer satisfaction. Your responsibilities will include tire mounting and balancing, oil changes, and safety inspections, all while maintaining a clean work environment. This position offers the chance to grow within a family-operated company that values teamwork and customer service. Join a supportive workplace where your contributions matter and be part of a company that treats everyone like family.

Benefits

Health Insurance (Medical, Vision, Dental)

Life and Disability Insurance

Paid Holidays

Personal Time

Vacation Time

Discounted Services

Employee Stock Ownership Plan (ESOP)

Flexible Spending

401(k) with Company Match

Qualifications

• Entry-level vehicle maintenance and repair skills required.
• Customer service experience in a retail environment is essential.

Responsibilities

• Mount, dismount, balance, and repair passenger and light truck tires.
• Perform lube/oil/filter changes and vehicle safety inspections.
• Conduct unsupervised vehicle maintenance repairs as needed.

Skills

Customer service focus

Ability to lift 40-50 lbs

Basic conflict resolution skills

Understanding of automotive tire service

Multi-tasking in fast-paced environment

Team player

Job description

Description

Description

Sullivan Tire, a leading tire and automotive service company, has been family operated for more than 67 years with over 1,200 employees and currently has an opportunity to be a General Service Technician. The General Service Technician performs entry-level vehicle maintenance repairs and services on customer’s vehicles while delivering the highest quality and customer satisfaction. Work with store management to ensure productivity, profitability, and customer satisfaction standards are met. Adheres to internal controls, policies, and procedures.

Responsibilities:

• Correctly mounts, dismounts, balancing, and repair of passenger and light truck tires.
• Properly perform lube/oil/filter changes on domestic and foreign cars.
• Properly perform and document vehicle safety inspections.
• Perform unsupervised vehicle maintenance repairs including, but not limited to, headlights, fan belts, batteries, and wiper blade replacement.
• Work with store management to ensure productivity, profitability, and customer satisfaction standards are met.
• Adhere to internal controls, policies, and procedures.
• Maintain a neat and clean work area by properly disposing of all waste products.
• Assume other responsibilities as needed.

Requirements

• Customer service focus in a retail environment
• Ability to lift 40-50 lbs
• Basic conflict resolution skills
• Basic understanding of the automotive tire and auto service industry
• Ability to multi-task in a fast-paced environment
• Team player

Benefits:

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire provides Equal Employment Opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!