Lead Service Advisor- Luxury Acura

Hanania-Acura; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Leave Time

Company-Paid Life Insurance

Employee discounts on vehicle, parts &

Leadership development and training

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking a Lead Service Advisor who will set the standard for customer service and support the Service Manager with daily operations. This leadership role offers mentoring opportunities, a clear path to Assistant Service Manager or Service Manager, and exposure to a technology-driven workshop that rewards performance.

You will lead by example, coach others, and help drive CSI improvements while maintaining a positive ownership experience for

Qualifications

• Previous experience as a high-performing Automotive Service Advisor.
• Leadership experience or a strong desire to grow into a management role.
• Proven ability to build customer relationships and consistently achieve high CSI scores.
• Excellent communication, coaching, and problem-solving skills.
• Strong organizational skills and the ability to manage multiple priorities.
• A positive, self-motivated, and team-oriented attitude.
• Passion for developing others and contributing to a winning culture.
• Experience with dealership management systems and service technology is preferred.
• Valid driver's license with an acceptable driving record.
• Must successfully pass a pre-employment background check and hair follicle drug screening.

Responsibilities

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Lead by example while mentoring and supporting fellow Service Advisors.
• Assist the Service Manager with daily operations, workflow management, and customer satisfaction initiatives.
• Help train, coach, and develop new and existing Service Advisors.
• Monitor repair order quality, customer communication, and advisor performance.
• Support department goals related to CSI, labor sales, maintenance recommendations, and profitability.
• Resolve customer concerns professionally while maintaining a positive ownership experience.
• Foster a culture of teamwork, accountability, and continuous improvement while representing The Hanania Way.

Job description

Lead Service AdvisorLead the Drive. Inspire the Team. Grow Into Leadership.Ready for More Than Just Another Service Advisor Role?At Hanania Automotive Group, we're looking for a high-performing Lead Service Advisor who's ready to take the next step in their career. This position is ideal for an experienced Service Advisor who has a passion for leadership, enjoys mentoring others, and is looking for a clear path toward becoming an Assistant Service Manager or Service Manager.If you're motivated by developing people, driving performance, and delivering an exceptional customer experience, this is your opportunity to join a company that believes in promoting from within.The Hanania AdvantageWhen you join Hanania Automotive Group, you're joining a company that recognizes talent, rewards performance, and invests in your future.We Offer:Competitive compensation with performance-based earning potentialMedical, Dental & Vision InsuranceVoluntary BenefitsCompany-Paid Life Insurance401(k) with Company MatchPaid Time Off (PTO) & Paid Leave Time (PLT)Leadership development and manufacturer trainingCareer advancement opportunities throughout Hanania Automotive GroupEmployee discounts on vehicle purchases, parts, and serviceA collaborative, high-performing, and technology-driven workplaceHow You'll Make an ImpactAs the Lead Service Advisor, you'll set the standard for customer service while supporting the Service Manager with the daily operation of the department.This role serves as a leadership position within the service team and offers the opportunity to grow into an Assistant Service Manager or Service Manager role.Responsibilities Include:Deliver an exceptional customer experience from vehicle check-in through delivery.Lead by example while mentoring and supporting fellow Service Advisors.Assist the Service Manager with daily operations, workflow management, and customer satisfaction initiatives.Help train, coach, and develop new and existing Service Advisors.Monitor repair order quality, customer communication, and advisor performance.Support department goals related to CSI, labor sales, maintenance recommendations, and profitability.Resolve customer concerns professionally while maintaining a positive ownership experience.Foster a culture of teamwork, accountability, and continuous improvement while representing The Hanania Way.What Sets You ApartPrevious experience as a high-performing Automotive Service Advisor.Leadership experience or a strong desire to grow into a management role.Proven ability to build customer relationships and consistently achieve high CSI scores.Excellent communication, coaching, and problem-solving skills.Strong organizational skills and the ability to manage multiple priorities.A positive, self-motivated, and team-oriented attitude.Passion for developing others and contributing to a winning culture.Experience with dealership management systems and service technology is preferred.Valid driver's license with an acceptable driving record.Must successfully pass a pre-employment background check and hair follicle drug screening.Why Hanania Automotive Group?At Hanania Automotive Group, The Hanania Way is built on leadership, integrity, teamwork, and delivering exceptional customer experiences. We believe our best leaders are developed from within, and we're committed to providing the training, mentorship, and opportunities needed to help our employees reach the next level.This is more than a Lead Service Advisor position—it's an opportunity to build your leadership skills, mentor a team, and prepare for the next step in your career.If you're ready to lead by example, grow into management, and make a lasting impact, apply today and experience The Hanania Advantage.An Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.