General Merchandise Dept Lead: Promotions & Customer Experience

Follett Corporation; University Park (TX); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Follett Higher Education in University Park, Texas, seeks a Department Manager General Merchandise to lead the General Merchandise department, supervise staff, and drive sales while ensuring policy compliance. You will coordinate promotions with Home Office, assist customers, manage displays, and partner with store teams for events, with a focus on an exceptional customer experience and cost control.

Qualifications include 3-5 years of retail supervisory experience and a Bachelor's degree;

Qualifications

• 3-5 years of retail supervisory experience.
• Bachelor's degree or equivalent required.
• Strong communication skills (verbal and written).
• General computer skills.
• 3-5 years of relevant experience.

Responsibilities

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Oversees the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
• Assists customers in finding products.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities.
• Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
• Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
• May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.
• Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
• May manage the store in the store manager's absence or occasionally supervise other departments.
• May open or close the store.
• Performs other related duties as assigned.

Skills

People management

Communication skills

Customer service

Team leadership

Education

Bachelor's degree or equivalent

Tools

POS systems

Office software

Job description

Follett Higher Education in University Park, Texas, seeks a Department Manager General Merchandise to lead the General Merchandise department, supervise staff, and drive sales while ensuring policy compliance. You will coordinate promotions with Home Office, assist customers, manage displays, and partner with store teams for events, with a focus on an exceptional customer experience and cost control.

Qualifications include 3-5 years of retail supervisory experience and a Bachelor's degree;