General Merchandise Department Manager — Store Leadership

Campus Auxiliary Services; Northern (KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Follett Higher Education in University Park, PA, is seeking a Department Manager General Merchandise (GM) to lead the General Merchandise department, supervise staff, and drive sales while aligning with company policies and store strategies.

The role involves coordinating with Home Office on promotions, managing returns processes, serving customers, and ensuring excellent inventory and display standards. Strong leadership and communication are essential for success.

Qualifications

• 3-5 years of relevant retail supervisory experience.
• Bachelor's degree or equivalent.
• Strong communication skills (verbal and written).
• Previous supervisory/management experience is required.

Responsibilities

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities.

Skills

Retail supervisory experience

Strong communication skills

Education

Bachelor's degree or equivalent

Tools

Computer literacy

Job description

Follett Higher Education in University Park, PA, is seeking a Department Manager General Merchandise (GM) to lead the General Merchandise department, supervise staff, and drive sales while aligning with company policies and store strategies.

The role involves coordinating with Home Office on promotions, managing returns processes, serving customers, and ensuring excellent inventory and display standards. Strong leadership and communication are essential for success.