General Merchandise & Customer Service Clerk

Stater Bros. Markets, Inc.; Pasadena (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

The General Merchandise Clerk (GMC) at Stater Bros. Markets, Inc. delivers G.O.A.T.

service—Greet, Observe, Assist, Thank—to customers across store operations. The role blends front-end duties, stocking, and e-commerce order fulfillment, with opportunities to assist floral and produce displays while maintaining a clean, safe shopping environment. Ideal candidates are customer-focused, able to multitask in a fast-paced retail setting, communicate clearly, and work well with a team.

Qualifications

• Must be at least 18 years of age.
• High school diploma preferred but not required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Friendly, helpful attitude with focus on customer satisfaction.
• Ability to work well within a team and follow direction with a good attitude.
• Excellent communication skills and basic math for handling pricing.

Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T).
• Assist with customer questions, locating products, and communicating issues to store management.
• Bag groceries carefully, assist customers with loading groceries to vehicles.
• Open boxes to stock, refill shelves, displays, and end caps with general merchandise items.
• Receive online orders, inspect items for damage, and pack to meet customer expectations.

Skills

Customer service

Teamwork

Communication

Basic math

Education

High school diploma

Job description

The General Merchandise Clerk (GMC) at Stater Bros. Markets, Inc. delivers G.O.A.T.

service—Greet, Observe, Assist, Thank—to customers across store operations. The role blends front-end duties, stocking, and e-commerce order fulfillment, with opportunities to assist floral and produce displays while maintaining a clean, safe shopping environment. Ideal candidates are customer-focused, able to multitask in a fast-paced retail setting, communicate clearly, and work well with a team.