General Manager07480 9825E Chapel Hill Rd

Domino's Franchise; Morrisville (NC); Presencial; USD 55.000 - 73.000; Jornada completa

Descripción de la vacante

A leading pizza delivery franchise in Morrisville, North Carolina seeks a manager to oversee store operations, lead a team, and ensure customer satisfaction. Responsibilities include managing delivery drivers, handling cash deposits, and maintaining store inventory. Ideal candidates should possess strong leadership and customer service skills. This role requires effective communication and the ability to manage store operations efficiently.

Formación

• Ability to lead a team of delivery drivers and customer service representatives.
• Experience in managing store operations and customer relations.
• Comfortable with financial responsibilities such as cash handling.

Responsabilidades

• Lead a team of delivery drivers to ensure orders are expedited quickly.
• Oversee total store operations and maintain staffing levels.
• Communicate with managers and staff regarding business operations.
• Open the store ensuring it is set up properly and ready to receive orders on time.
• Foster and project a sense of urgency with each order.
• Ensure the store runs according to Domino's Operation Evaluation Review standards.
• Oversee total store operations and communicate with other managers and staff on operational impacts.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Train the GMIT on all aspects of store operations.
• Maintain staffing levels and create an employee schedule based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at shift end.
• Resolve disputes to ensure unhappy customers become returning customers.
• Ensure delivery vehicles pass inspection, mechanically and visually.
• Route delivery drivers to maximize service while maintaining Domino's standards.
• Read and understand P&L ledger.
• Uphold Domino's grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Cross-train for opening/closing procedures, operate pizza oven, and box products for delivery/carryout.
• Provide quality customer service to internal and external customers by phone and in person.
• Communicate clearly and confidently using a computer-based order entry system.
• Contribute to an atmosphere of teamwork, energy, and fun.

Conocimientos

Leadership

Customer service

Dispute resolution

Teamwork

Descripción del empleo

Job Description

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly

• When closing, responsible for end of the night bank deposits

• When closing, responsible for doing a nightly product inventory count

• When opening, ensure the store is set up properly and ready to receive orders upon time of open

  Foster and project a sense of urgency with each and every order

• Ensure the store is running according to Dominos Operation Evaluation Review standards

• Oversee total store operations

• Communicate with other managers and staff regarding any aspect that impacts business operations

• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery

• Actively training the GMIT on all aspects of store operations

• Maintain staffing levels that mirror the needs of business at any point of the day

• Creating and maintaining an employee schedule based upon labor needs

• Collect money and signed credit card receipts from delivery drivers at the end of their shift

• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

• Ensure vehicle used for delivery pass inspection, both mechanically and visually

• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time

• Ability to read and understand P&L ledger

• Uphold Domino's standards of grooming, uniform, and appearance

• Promote pizza products, specials, and promotions

• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person

• Ability to speak and write clearly and comprehension of using a computer based order entry system

• Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications:

Additional Information

All your information will be kept confidential according to EEO guidelines.