General Manager (08932)

Domino's; Morrisville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Domino's is seeking a team leader in Morrisville, NC, to oversee delivery operations and customer service. You will lead a team of delivery drivers and customer service representatives, ensuring orders are handled promptly and accurately. Responsibilities include managing store operations, performing bank deposits, and maintaining staff schedules. The ideal candidate will have strong leadership and conflict resolution skills. Join Domino's and contribute to our team-oriented atmosphere while upholding our service standards.

Qualifications

• Proven leadership skills to manage a team effectively.
• Strong customer service skills to resolve complaints.
• Ability to maintain store operations efficiently.

Responsibilities

• Lead delivery drivers and customer service representatives.
• Ensure the store runs according to evaluation standards.
• Responsible for nightly bank deposits and inventory counts.
• Create employee schedules based on business needs.
• Promote products and maintain customer satisfaction.

Skills

Leadership

Customer service

Teamwork

Time management

Conflict resolution

Job description

Job Description Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino’s standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino’s standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information All your information will be kept confidential according to EEO guidelines.