General Manager(07480) - 9825-E Chapel Hill Rd

Domino's; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading pizza delivery chain is seeking a Store General Manager in North Carolina. This role involves overseeing store operations, managing a team of delivery drivers and customer service representatives, ensuring high-quality customer service, and maintaining operational standards. The ideal candidate will excel in team leadership, conflict resolution, and managing inventory. Competitive compensation is offered in a dynamic work environment.

Qualifications

• Ability to lead and train a team effectively.
• Experience in handling customer disputes and resolutions.
• Proficiency in using a computer-based order entry system.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Ensure the store runs according to operational standards.
• Manage staff schedules and inventory counts.

Skills

Team leadership

Customer service

Conflict resolution

Inventory management

Scheduling

Job description

• Full-time
• Job Category Org: Store General Manager

Job Description

Job Duties

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.