General Manager (Wing Stop)

Pilot Companies; Clarksville (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Pilot Companies in Clarksville, TN is seeking a proactive restaurant operations supervisor to oversee managers and staff, ensure order accuracy, and deliver exceptional guest service.

You will handle inventory, scheduling, labor goals, cash handling, coaching, safety and sanitation, and work with the district manager to maintain a great culture and efficient store performance.

Qualifications

• Experience using POS systems and cash registers.
• Basic computer knowledge to operate standard software.
• Ability to resolve customer complaints effectively.

Responsibilities

• Supervise managers to ensure proper opening/closing procedures.
• Oversee inventory, chicken counts and waste on daily/weekly cycles.
• Ensure staff conduct in a safe, professional and courteous manner.
• Address customer complaints and resolve issues when needed.
• Fill in duties to meet cleaning and scheduling needs.
• Create weekly schedules and manage labor costs.
• Ensure daily inventory accuracy across shifts.
• Coordinate truck orders to meet food cost goals.
• Recruit, orient, and train team members; manage cash handling.
• Coach and discipline staff with District Manager guidance.
• Communicate expectations and monitor performance; enforce policies.
• Conduct regular restaurant inspections to maintain standards.
• Contribute to a positive culture and guest experience.
• Maintain sanitation and safety compliance and secure facility.

Skills

POS systems experience

Cash handling

Complaint resolution

Job description

Salary Range: $55,000.00 To $60,000.00 Annually

Company Benefits:

• BONUSES FOR ALL EMPLOYEES
• PTO
• FREQUENT PAY INCREASES
• ADVANCEMENT OPPORTUNITIES
• TUITION REIMBURSEMENT
• FLEXIBLE SCHEDULE
• EMPLOYEE DISCOUNTS

Duties & Responsibilities

• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
• Identifies and resolves issues with costs of goods discrepancies.
• Responsible for recruiting, orienting, training, assigning, scheduling team members.
• Responsible for all cash handling in store
• Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
• Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Performs regular restaurant inspections to ensure the team is meeting standards.
• Responsible for providing a great culture and environment within the staff.
• Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
• Responsible for the development of all in store managers

Job Requirements

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.