General Manager - Wingstop

Pilot Companies; Carrollton (TX); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Pilot Companies in Carrollton, TX, is seeking an operations-led manager to supervise store managers, oversee daily inventory and labor scheduling, and ensure guest satisfaction. The role requires experience with POS systems, strong cash handling practices, and the ability to resolve customer complaints while maintaining high standards of service.

Responsibilities include enforcing safety and sanitation standards, coaching staff, and coordinating with district leadership to drive performance and

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervise managers to ensure proper opening/closing procedures and adherence to policies.
• Oversee inventory accuracy, chicken counts, and waste management.
• Ensure a professional, safe, and orderly work environment.
• Address customer complaints and resolve issues when needed.
• Develop weekly schedules and manage labor goals.
• Ensure daily inventory is completed across shifts.
• Coordinate weekly inventory and cost records; monitor food costs.
• Recruit, orient, train, and schedule staff; manage cash handling.
• Collaborate with District Manager on performance, coaching, and discipline.

Skills

POS systems

Cash handling

Complaint resolution

Basic computer skills

Job description

2 days ago Requisition ID: 1510

Salary Range: $57,000.00 To $60,000.00 Annually

Company Benefits

• BONUSES FOR ALL EMPLOYEES
• PTO
• FREQUENT PAY INCREASES
• ADVANCEMENT OPPORTUNITIES
• TUITION REIMBURSEMENT
• FLEXIBLE SCHEDULE
• EMPLOYEE DISCOUNTS
• Duties & Responsibilities
• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
• Identifies and resolves issues with costs of goods discrepancies.
• Responsible for recruiting, orienting, training, assigning, scheduling team members.
• Responsible for all cash handling in store
• Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
• Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Performs regular restaurant inspections to ensure the team is meeting standards.
• Responsible for providing a great culture and environment within the staff.
• Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
• Responsible for the development of all in store managers

Job Requirements

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.