Assistant Manager (Wingstop)

Wing Stop; White House (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Wing Stop in the United States is seeking a dedicated shift supervisor to assist the crew and ensure guests receive welcoming, friendly and courteous service. You will oversee order preparation, packaging, and ensuring Wing Stop standards are met with accuracy and timeliness, while managing cash handling, scheduling, inventory, and training to maintain a clean, efficient store.

The role requires experience with POS systems, basic computer skills, and the ability to resolve issues professionally

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist the crew with guests to ensure welcoming, responsive service.
• Prepare and package orders according to Wing Stop standards, ensuring accuracy and timely delivery.
• Check cashiers follow corporate guidelines, including using the name and surveys.
• Oversee cash handling and reconciliation; ensure deposits and credit card transactions balance.
• Make employee assessments by one-on-one counseling with the store manager.
• Hold crew accountable for cleanliness and proper care of company property.
• Be knowledgeable about policies, guidelines, and training programs.
• Be fair and consistent with corrective actions for violations of company rules and procedures.
• Achieve service quality and facility appearance objectives through training and a positive environment.
• Meet scheduling requirements and cover shifts; follow up on callouts/no-shows.
• Manage daily and weekly inventory.
• Ensure weekly truck deliveries arrive on time and manage costs by ordering only needed items.
• Inspect received products for correct counts and condition; report differences to the store manager.
• Inspect equipment daily and maintain the temp log.
• Prepare for QSC and maintain cleanliness, procedures, and equipment to standard.

Skills

POS systems

Basic computer knowledge

Complaint resolution

Job description

• Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to wingstop standards ensuring accuracy, presentation, and making sure it gets done in a timely manner.
• Checking cashiers are consistently using the correct corporate guidelines, i.e., using the name, pushing the surveys etc.
• Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one on one counseling reports with the store manager for review.
• Holding crew accountable for cleaning, any damages done to company property and work output
• Be knowledgeable about personal and administrative policies guidelines & training programs.
• Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows.
• Managing daily and weekly inventory
• Ensure weekly truck deliveries are made by the scheduled times, ensuring we are controlling costs by ordering what we need.
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Inspect equipment daily as well as keeping up with the temp log.
• Be always prepared for our QSC, ensuring cleanliness, procedures and equipment are maintained and are up to standard.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.