General Manager New York Ave

Goodwill of Greater Washington; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Basic life insurance

Short/long-term disability

Pet insurance

Generous team member discounts

403(b)/401(k) with match after 1 year

Bonus eligibility

Job summary

Goodwill of Greater Washington seeks an experienced retail leader to guide a diverse team in a vibrant DC-area environment. You will coach staff, manage inventory, and drive revenue while ensuring top-notch donor and shopper experiences.

The role emphasizes leadership, coaching, process discipline, and strong communication across departments. Candidates should demonstrate flexibility, strategic thinking, and a commitment to community impact.

Qualifications

• Requires leadership experience in retail or similar service environment.
• Ability to communicate clearly in English, both written and spoken.
• Must have a personal vehicle for deposits and flexible schedule.
• Strong coaching, training and developing store teams to deliver exceptional service.

Responsibilities

• Develops direct reports and others.
• Creates atmosphere of exceptional customer service for internal and external customers.
• Manages inventory levels and merch quality to optimize revenue.
• Monitors donations flow and adheres to safety and state laws.
• Performs bookkeeping, time/attendance, surveys and sales reporting.
• Maintains effective communication via email, phone and in person.
• Responds to competitive situations in trading area.
• Maintains presentation and merchandising standards on the sales floor.
• Ensures a safe environment for customers and employees; enforces safety procedures.
• Follows company policies and participates in special projects and meetings.
• Performs other duties as assigned.

Skills

Direct Reports

Drives for Results

Managing Diversity

Customer Focus

Building Effective Teams

Process Management

Functional and Technical Skills

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Tools

POS systems

Spreadsheets

Time and attendance software

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes:

• medical
• dental
• vision
• personal time off (PTO)
• paid holidays
• basic life insurance
• short/long term disability
• pet insurance
• generous team member discounts
• 403(b)/401(k) plan with match after 1 year
• and bonus eligibility

Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills

Key responsibilities and Accountabilities:

1. Develops, coaches and trains all direct reports in the business unit.
2. Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
3. Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
4. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
5. Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
6. Maintains effective email, phone and face to face communication.
7. Understands competition in the trading area and is prepared to react to competitive situations.
8. Responsible for all presentation standards and merchandising standards on the sales floor.
9. Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
10. Complies with and enforces company policies, standards and values.
11. Participates in special projects, attends meetings.
12. Performs all other duties as assigned.

Supervisory Responsibility: This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Qualifications

Required Qualifications:

1. Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
2. High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
3. Ability to communicate clearly and effectively in English, both verbally and in writing.
4. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
5. Must have a personal vehicle to use when making cash deposits from the store.
6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
7. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications:

1. Bachelor’s degree in business or related field.
2. Previous experience working with the disabled and disadvantaged.
3. Fluency in a language other than English.