General Manager — Urban Hotel Operations Leader

hriproperties; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

Industrialist Hotel in downtown Pittsburgh is seeking a General Manager to oversee all hotel operations, ensure exceptional guest experiences, and drive financial performance. You will lead the Front Office, Housekeeping, Engineering, Sales, and F&B, and partner with ownership and brand representatives to maintain standards.

The ideal candidate will have 3–5 years in hotel management, a Bachelor's degree (or equivalent experience), proven budget and P&L experience, and strong leadership,

Qualifications

• Bachelor's degree preferred; equivalent experience in hotel management will be considered.
• 3–5 years hotel management experience, preferably as General Manager or Assistant General Manager.
• Proven track record in financial reporting, budgeting, P&L management, and revenue strategies.
• Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Responsibilities

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

Skills

Leadership

Communication

Revenue management

Budgeting

Forecasting

PMS RMS

Office Suite

Education

Bachelor's degree in Hospitality Management

Tools

PMS

RMS

Microsoft Office

Job description

Industrialist Hotel in downtown Pittsburgh is seeking a General Manager to oversee all hotel operations, ensure exceptional guest experiences, and drive financial performance. You will lead the Front Office, Housekeeping, Engineering, Sales, and F&B, and partner with ownership and brand representatives to maintain standards.

The ideal candidate will have 3–5 years in hotel management, a Bachelor's degree (or equivalent experience), proven budget and P&L experience, and strong leadership,