General Manager

MTM, Inc; La Verne (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holidays

Maternity/Paternity Leave

Tuition Reimbursement

Leadership mentoring opportunities

Job summary

MTM Transit in La Verne, CA is seeking an experienced General Manager to oversee contracts, coordinate with operations and client teams, and ensure compliant, cost-effective service delivery. You will act as the internal liaison to align departments with client needs and mandatory contractual requirements.

The role requires 7+ years of leadership in large operations, site management of 100+ employees, and strong knowledge of transit and regulatory environments.

Qualifications

• High school diploma or GED required, with strong leadership potential.
• Experience leading large operations teams in multimillion-dollar contracts (5+ years).
• Experience managing a site with 100+ employees and monitoring contractual services.

Responsibilities

• Oversee contracts and coordinate client needs with an eye toward growth and efficiency.
• Identify risks and develop resolution processes to protect service delivery.
• Analyze program needs, adjust staffing and resources for cost effectiveness.
• Maintain documentation/work plans and oversee employee training and development.
• Serve as liaison between MTM Transit, client, and internal departments to ensure compliance and satisfaction.
• Offer education on MTM Transit procedures and maintain regulatory awareness (ADA/DOT/FTA).

Skills

Interpersonal skills

Transit routing systems

Data analysis

Budgeting

Data reporting

Problem solving

Scheduling & prioritization

Confidentiality management

Leadership coaching

Education

High school diploma or GED

Tools

MS Office suite

Transit routing systems

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

In partnership with Pomona Valley Transportation Authority the General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This position is contingent upon the award of RFP.

Location: La Verne, CA

What You’ll Do:

Contract oversight and facilitation of client needs with anticipation of growth. Identify potential risk and develop resolution processes. Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness. Development of or oversight of documentation or work plans as required or needed. Employee training and development. Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines. Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place. Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner. Act in a consultative manner, developing and presenting annual plan reviews. Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry. Maintain a “Safety First” attitude with client and personnel. Good understanding or local climate needs and issues pertaining to the passenger transportation industry. Thorough understanding of ridership policies to ensure smooth transportation services. Capability of addressing any questions / concerns regarding site transit program. Maintain all employee and vehicle files in accordance with FTA and DOT guidelines. Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each. Monitor performance of direct reports and provide coaching and guidance. Oversight of Federally mandated Drug and Alcohol program. Perform additional duties as assigned or required.

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D
• At least 7+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5 + plus) environment
• Experience managing a site of 100+ employees
• Previous management experience in the Para-Transit or livery industries
• Experience monitoring the delivery of contractual services
• Must possess a valid current driver’s license

Skills:

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Ability to acquire in-depth knowledge of computerized transit routing systems
• Data analysis
• Exceptional interpretation and problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Ability working with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain high level of confidentiality

Even better if you have...

• Prior contract and or project management experience preferred
• CDL preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• Leadership Mentoring Opportunities

Salary Range: Minimum: $99,760/ annually Maximum: $149,640/annually

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.

Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Programs

• Transit Trailblazer Maintenance Tech.
• Apprenticeships
• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Ed Reimbursement
• Safely Connecting Communities
• At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.