General Manager The Berkeley Hotel

Kalyan Hospitality; Richmond (VA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Quarterly bonus

Medical benefits

401K matching

Job summary

Kalyan Hospitality seeks a General Manager for a hotel in the Richmond area. The GM will drive overall hotel performance, align with brand standards, manage daily operations, budgeting, and staffing while maintaining guest satisfaction and employee engagement.

Requirements include prior Hilton AGM or GM hotel experience. The role emphasizes revenue generation, cost control, and leadership, with bonus potential and benefits including medical, and 401(k) matching.

Qualifications

• Previous Hilton AGM or GM hotel experience required.

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L's.
• Monitor Cost and Inventory matrixes.
• Create the Annual Budget for the hotel.
• Assist with Capital Improvement projects.
• Lead sales initiatives including weekly teleconferencing calls and revenue management calls.
• Forecast projections weekly.
• Participate in creating the Annual Marketing Plan.
• Ensure adherence to Brand standards and safety.
• Monitor Customer Service scores and address deficiencies.
• Oversee hiring and training best practices.
• Develop training and development programs for associates.
• Manage HR functions: discipline, documentation, sourcing, recruitment, training, and motivation.
• Administer performance reviews and oversee annual reviews.
• Attract and retain a high-performing diverse workforce.
• Execute and monitor hotel goals and strategies.
• Ensure staffing levels are met and organize shifts.
• Create a positive, professional working environment.
• Uphold Brand Directed Initiatives and report to Corporate Office.
• Carry out reasonable requests from Owner and Regional/Area leadership.

Skills

Hotel GM experience

Job description

Previous Hilton AGM or GM hotel experience required.

QUARTERLY BONUS POTENTIAL ON TOP OF BASE PLUS MEDICAL BENEFITS, MATCHING 401K AND MORE!

The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

ESSENTIAL FUNCTIONS

• Monitor profitability of hotel through verification and analysis of monthly P&L's. Work through team members to assist and initiate corrective actions.
• Monitor Cost and Inventory matrixes.
• Creates the Annual Budget for the hotel.
• Assists with Capital Improvement projects.
• Actively Participates in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
• Forecasts Projections weekly.
• Actively Participates in creating the Annual Marketing Plan.
• Passes the Brand initiated Quality Assurance inspections. Provides Corrective Actions for any deficiencies and/or corrective actions.
• Maintains knowledge of product and service quality standards for the Brand. Ensures adherence to Brand standards. Ensures all safety standards are being maintained.
• Monitors Customer Service scores through Brand Reports, Social Media and 3rd Party Sites. Ensure deficiencies are addressed and corrected.
• Ensures best practices are being used in the execution of hiring and training.
• Assists or establishes training and development programs for all associates.
• Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
• Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
• Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
• Executes and monitors goals and strategies assigned to the hotel.
• Ensures all staffing levels are met and to make arrangements to ensure such.
• Creates and maintains a positive, professional working environment in the hotel.
• Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
• Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests. Consistently supply accurate and timely financial and operating data.
• Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate Office staff.
• All other duties and special projects as assigned.
• Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.