General Manager / Marriott, Hilton & IHG Hotel Brands

Kalyan Hospitality; Glen Allen (VA); On-site; USD 72,000 - 88,000; Full time

Job summary

Kalyan Hospitality in Glen Allen, VA is seeking a General Manager to lead the hotel's daily operations and drive revenue to meet budget while upholding brand standards.

The GM oversees department performance, staffing, training, and customer satisfaction, ensuring a positive workplace and high-quality guest experiences.

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L’s.
• Monitor Cost and Inventory matrixes.
• Create the Annual Budget for the hotel.
• Assist with Capital Improvement projects.
• Participate in Sales Initiatives including weekly teleconferencing calls and revenue management calls.
• Forecast Projections weekly.
• Participate in creating the Annual Marketing Plan.
• Pass Brand initiated Quality Assurance inspections and provide corrective actions.
• Maintain knowledge of product and service quality standards and brand adherence.
• Ensure customer service scores and address deficiencies.
• Oversee hiring and training practices.
• Manage HR activities including staffing, training, and motivation of associates.
• Administer annual performance reviews and ensure reviews for all staff.
• Recruit competitive talent and maintain a high-performing workforce.
• Execute and monitor hotel goals and strategies.
• Ensure staffing levels and efficient operations.
• Maintain a professional work environment.
• Follow Brand Directed Initiatives for service quality.
• Maintain relations with Corporate Office and supply accurate financial data.
• Provide timely information to Corporate Office and complete month-end reports.
• Carry out other duties as assigned.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Glen Allen, VA, US

3 days ago Requisition ID: 1278

Salary: $80,000.00 Annually

The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining and operating brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations.

ESSENTIAL FUNCTIONS

• Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
• Monitor Cost and Inventory matrixes.
• Creates the Annual Budget for the hotel.
• Assists with Capital Improvement projects.
• Actively Participates in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
• Forecasts Projections weekly.
• Actively Participates in creating the Annual Marketing Plan.
• Passes the Brand initiated Quality Assurance inspections. Provides Corrective Actions for any deficiencies and/or corrective actions.
• Maintains knowledge of product and service quality standards for the Brand. Ensures adherence to Brand standards. Ensures all safety standards are being maintained.
• Monitors Customer Service scores through Brand Reports, Social Media and 3 rd Party Sites. Ensure deficiencies are addressed and corrected.
• Ensures best practices are being used in the execution of hiring and training.
• Assists or establishes training and development programs for all associates.
• Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
• Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
• Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
• Executes and monitors goals and strategies assigned to the hotel.
• Ensures all staffing levels are met and to make arrangements to ensure such.
• Creates and maintains a positive, professional working environment in the hotel.
• Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
• Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests. Consistently supply accurate and timely financial and operating data.
• Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate Office staff.
• All other duties and special projects as assigned.
• Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.