General Manager (Sbarro)

LV Petroleum; Atkins (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

Sbarro in Iowa is seeking a General Manager to lead daily restaurant operations, ensuring a high-quality guest experience while driving efficiency and profitability.

You will manage a team, uphold food safety standards, control costs, and mentor staff to deliver exceptional service in a fast-paced setting.

Qualifications

• 3+ years of restaurant management experience.
• Strong leadership, communication, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of financial management and budgeting.
• Ability to resolve customer issues and conflicts.
• High school diploma or equivalent required; a college degree or culinary training is a plus.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee day-to-day operations, ensuring efficient and smooth restaurant functioning.
• Implement company policies and procedures, ensuring compliance with health, safety, and sanitation regulations.
• Maintain inventory control and ensure products are stored and handled correctly.
• Manage opening and closing procedures.
• Recruit, hire, train, and supervise staff members, ensuring they adhere to operational and company standards.
• Create and manage employee schedules and shift assignments.
• Foster a positive, motivated, and productive work environment.
• Provide ongoing coaching, training, and performance evaluations for staff.
• Ensure that customers receive exceptional service and a positive dining experience.
• Resolve customer complaints and issues in a timely and professional manner.
• Continuously evaluate and improve customer service standards.
• Manage budgets and control costs, including labor, food, and supplies.
• Achieve financial targets, including sales growth, profitability, and reducing waste.
• Monitor daily sales, inventory, and food costs, ensuring appropriate stock levels.
• Complete financial reports and make recommendations for operational improvements.
• Ensure food is prepared and served to Sbarro's high-quality standards.
• Monitor food handling and hygiene practices, ensuring a clean and safe environment.
• Ensure all food safety and sanitation standards are met consistently.
• Implement marketing strategies to increase sales and brand awareness.
• Build and maintain relationships with local customers, businesses, and the community.
• Oversee the promotion of special offers, events, and loyalty programs.
• Ensure compliance with all local, state, and federal laws, including labor, health, and safety regulations.
• Monitor and enforce company policies on cash handling, food safety, and employee conduct.

Skills

Leadership

Communication

Organizational skills

Customer service management

Budgeting

Staff development

Multitasking

Flexibility

Education

High School Diploma or equivalent

College degree or culinary training (plus)

Job description

Job Summary

The General Manager is responsible for overseeing the daily operations of the Sbarro location, ensuring a high-quality guest experience while driving operational efficiency. This includes managing a team, maintaining food quality, controlling costs, adhering to safety standards, and contributing to the profitability and success of the restaurant.

Key Responsibilities

Operations Management

• Oversee day-to-day operations, ensuring efficient and smooth restaurant functioning.
• Implement company policies and procedures, ensuring compliance with health, safety, and sanitation regulations.
• Maintain inventory control and ensure products are stored and handled correctly.
• Manage opening and closing procedures.

Staff Management

• Recruit, hire, train, and supervise staff members, ensuring they adhere to operational and company standards.
• Create and manage employee schedules and shift assignments.
• Foster a positive, motivated, and productive work environment.
• Provide ongoing coaching, training, and performance evaluations for staff.

Customer Service

• Ensure that customers receive exceptional service and a positive dining experience.
• Resolve customer complaints and issues in a timely and professional manner.
• Continuously evaluate and improve customer service standards.

Financial Performance

• Manage budgets and control costs, including labor, food, and supplies.
• Achieve financial targets, including sales growth, profitability, and reducing waste.
• Monitor daily sales, inventory, and food costs, ensuring appropriate stock levels.
• Complete financial reports and make recommendations for operational improvements.

Food Quality & Safety

• Ensure food is prepared and served to Sbarro's high-quality standards.
• Monitor food handling and hygiene practices, ensuring a clean and safe environment.
• Ensure all food safety and sanitation standards are met consistently.

Marketing & Community Engagement

• Implement marketing strategies to increase sales and brand awareness.
• Build and maintain relationships with local customers, businesses, and the community.
• Oversee the promotion of special offers, events, and loyalty programs.

Compliance

• Ensure compliance with all local, state, and federal laws, including labor, health, and safety regulations.
• Monitor and enforce company policies on cash handling, food safety, and employee conduct.

Qualifications

• Proven experience in a restaurant management role (3+ years preferred).
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of financial management and budgeting.
• Ability to resolve customer issues and conflicts.
• High school diploma or equivalent required; a college degree or culinary training is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to lift up to 40 lbs.
• Ability to stand or walk for long periods of time.
• Must be able to work in varying temperatures, including hot kitchens.