General Manager Rockville

careers-dcgoodwill; Rockville (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Paid holidays

Life Insurance

Disability

Pet Insurance

Employee Discounts

401(k) Match

Bonus Eligibility

No Overnights

Job summary

DC Goodwill in Rockville, MD, is seeking an experienced retail leader to supervise store operations and drive team performance while delivering excellent customer service and community impact.

You will coach direct reports, manage inventory and donations, ensure safety and compliance, and align with policies while fostering diversity and teamwork in a fast-paced environment.

Qualifications

• Leadership experience in a retail or service-oriented environment.
• High school diploma or equivalent with 3–5 years of management experience in retail or similar setting.
• Clear English communication, written and verbal.
• Basic math and computer skills; familiarity with time and attendance, POS systems.
• Must have a personal vehicle for store cash deposits.
• Flexible days and hours to meet seven-day operation needs.
• Proven ability to inspire, coach, train, and develop store teams.

Responsibilities

• Develops, coaches and trains direct reports within the business unit.
• Maintains exceptional customer service for internal and external customers.
• Manages inventory levels and ensures merchandise quality on the sales floor.
• Oversees donations flow, safety, security, and compliance with state laws.
• Performs bookkeeping, time attendance monitoring, and reporting.
• Maintains effective communication channels with customers and staff.
• Responds to competition and market conditions in the trading area.
• Upholds presentation and merchandising standards on the sales floor.
• Ensures a safe environment for customers and employees; enforces safety procedures.
• Adheres to company policies and participates in special projects and meetings.
• Performs additional duties as assigned.

Skills

Leadership

Customer focus

Team building

Process management

Diversity

Functional and technical skills

Drives for results

Education

High school diploma

Bachelor's degree

Tools

POS systems

Spreadsheets

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes: medical, dental, vision, personal time off (PTO), paid holidays, basic life insurance, short/long term disability, pet insurance, generous team member discounts, 403(b)/401(k) plan with match after 1 year, and bonus eligibility. Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills

Key responsibilities and Accountabilities:

1. Develops, coaches and trains all direct reports in the business unit.
2. Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
3. Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
4. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
5. Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
6. Maintains effective email, phone and face to face communication.
7. Understands competition in the trading area and is prepared to react to competitive situations.
8. Responsible for all presentation standards and merchandising standards on the sales floor.
9. Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
10. Complies with and enforces company policies, standards and values.
11. Participates in special projects, attends meetings.
12. Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Qualifications

Required Qualifications:

1. Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
2. High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
3. Ability to communicate clearly and effectively in English, both verbally and in writing.
4. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
5. Must have a personal vehicle to use when making cash deposits from the store.
6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
7. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications:

1. Bachelor’s degree in business or related field.
2. Previous experience working with the disabled and disadvantaged.
3. Fluency in a language other than English.