Assistant Manager Production North Rockville

Goodwill of Greater Washington; Rockville (MD); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Paid time off

401(k) with match

Bonus eligible

Employee discounts

Life insurance

Short/long term disability

Dental & vision

Pet insurance

EAP

Job summary

Goodwill of Greater Washington is seeking a retail management professional to lead a store operations team in Rockville, MD. You will oversee daily functions, coach staff, and ensure exceptional customer service to donors and shoppers.

The role emphasizes process management, safety, and adherence to company policies in a dynamic community-focused environment. Strong communication and flexible scheduling are required to succeed.

Qualifications

• High school diploma or equivalent with 1–3 years of retail management experience.
• Basic math and computer skills; familiarity with POS and timekeeping systems.
• Strong English communication; flexible schedule.

Responsibilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports in the business unit.
• Helps to create an atmosphere of ongoing exceptional customer service to internal and external customers.
• Makes recommendations for hiring and evaluating of associates on the team.
• Performs daily administrative/clerical functions of store operations.
• Provides exceptional customer service to customers, including resolving concerns.
• Fulfills the duties of store personnel when needed.
• Models, monitors and enforces company policies, SOPs and values; ensures proper sales procedures.
• Maintains the general appearance of the store and premises.
• Assists in enforcing store safety and security procedures.
• Maintains production levels and quality of merchandise for the sales floor.
• Monitors donor flow and adheres to standard practices.
• Performs all other duties as assigned.

Skills

Team leadership

Customer service

Communication

Flexibility

English fluency

Education

High school diploma or equivalent

Associate’s degree or higher (preferred)

Tools

POS systems

Spreadsheet basics (Excel)

Timekeeping systems

Job description

Overview

Exciting and diverse retail inventory management opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Process Management
• Customer Focus
• Confronting Direct Reports
• Managing Diversity
• Functional and Technical Skills

Key Responsibilities and Accountabilities:

1. Assists the store manager with the overall operation of the business unit.

2. Develops, coaches and trains all direct reports in the business unit.

3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).

4. Makes recommendations for hiring and evaluating of associates on the team.

5. Performs daily administrative/clerical functions of store operations.

6. Provides exceptional customer service to customers, to include resolving customer concerns.

7. Fulfills the duties of store personnel only if needed.

8. Models, monitors and enforces compliance with company policies, SOP’s and values. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.

9. Maintains the general appearance of the store and premises according to agency standards.

10. Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.

11. Assists with maintaining production levels and quality of merchandise to the sales floor that reflect the standards of Push for Production (PFP) model.

12. Monitors and ensures a smooth process for all donation functions while adhering to all standard company practices and procedures.

13. Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for associates including Team Leads.

Qualifications

Required Qualifications:

1. High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience). 2. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).3. Ability to effectively communicate in English, both verbally and in writing in a clear manner.4. Excellent customer service skills.5. Personal vehicle to transport store receipts to the bank.6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.

Preferred Qualifications:

1. Associate’s degree or higher.2. Previous experience in the area of inventory movement and warehousing (preferably in a retail environment).3. Fluency in a language other than English