General Manager - RICHMOND WEST END

Hand & Stone Massage and Facial Spa; Virginia (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Service & product discounts

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Richmond, VA is seeking a high-impact General Manager to lead both the team and the business. You will drive guest experience, revenue growth, and profitability while building a culture of accountability and service excellence.

You will own the spa's performance, motivate staff, and implement local marketing initiatives to grow memberships and service utilization. A fast-paced, people-first environment awaits.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Experience with KPIs; P&L experience strongly preferred.
• Comfort in a fast-paced environment; flexible schedule.

Responsibilities

• Lead spa operations and overall performance.
• Drive sales, memberships, and profitability.
• Own key metrics, reporting, and P&L.
• Recruit, hire, and develop a high-performing team.
• Coach and empower staff to deliver exceptional guest experiences.
• Implement local marketing and community outreach.

Skills

Leadership

Sales performance

KPIs

P&L ownership

Communication

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa - RICHMOND WEST END (1515 N. Parham Rd, Richmond, VA 23229) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You'll own spa performance while developing a team that consistently delivers results.

Lead the Business

• Spa operations and overall performance
• Sales growth, membership performance, and profitability
• Key metrics, reporting, and P&L ownership

Build the Team

• Recruit, hire, and retain a high-performing team
• Lead, coach, and develop your team with a people-first mindset
• Build a culture of accountability, engagement, and service excellence
• Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results

• Increase revenue through memberships, service utilization, and retail performance
• Use reporting and data to identify opportunities and improve results
• Optimize scheduling and staffing to support both service and business needs
• Execute local marketing and community outreach initiatives

What We’re Looking For

• 3-5 years of leadership experience
• Proven success driving sales and team performance
• Strong communication and leadership skills
• A balance of people leadership and business acumen
• Strong experience working with KPIs is requiredP&L experience strongly preferred
• Comfort in a fast-paced environment
• Flexible schedule (nights/weekends/holidays)

What’s In It For You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Base salary + performance-based bonuses
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot - but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can't wait to meet you!
Compensation: $50,000.00 - $60,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise