General Manager - RICHMOND WEST END

FGG Spa, LLC; Richmond, Northern (VA, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC, operator of Hand & Stone Richmond West End, is seeking a high-impact General Manager to lead the team and the business. You will own spa performance while building a culture of accountability, delivering an exceptional guest experience, and driving sales, revenue, and profitability.

This role emphasizes recruiting and coaching a high-performing team, optimizing scheduling, and leading local marketing and community outreach to ensure a World Class Client experience.

Qualifications

• 3-5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience strongly preferred
• Comfort in a fast-paced environment
• Flexible schedule (nights/weekends/holidays)

Responsibilities

• Oversee spa operations and overall performance.
• Achieve sales growth, memberships, and profitability.
• Own key metrics, reporting, and P&L.
• Recruit, hire, and develop a high-performing team.
• Optimize scheduling to support service and business needs.
• Execute local marketing and community outreach.

Skills

Leadership

Sales performance

KPIs

Communication

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa - RICHMOND WEST END (1515 N. Parham Rd, Richmond, VA 23229) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You'll own spa performance while developing a team that consistently delivers results.

Lead the Business

• Spa operations and overall performance
• Sales growth, membership performance, and profitability
• Key metrics, reporting, and P&L ownership

Build the Team

• Recruit, hire, and retain a high-performing team
• Lead, coach, and develop your team with a people-first mindset
• Build a culture of accountability, engagement, and service excellence
• Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results

• Increase revenue through memberships, service utilization, and retail performance
• Use reporting and data to identify opportunities and improve results
• Optimize scheduling and staffing to support both service and business needs
• Execute local marketing and community outreach initiatives

What We're Looking For

• 3-5 years of leadership experience
• Proven success driving sales and team performance
• Strong communication and leadership skills
• A balance of people leadership and business acumen
• Strong experience working with KPIs is required
• P&L experience strongly preferred
• Comfort in a fast-paced environment
• Flexible schedule (nights/weekends/holidays)

What's in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Base salary + performance-based bonuses
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot - but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can't wait to meet you!